Nursing HomeMedicaid

Linden Ponds

Strong Medicare quality ratings; public reviewers often praise active, engaging community life. Still worth an in-person visit.

400 Linden Ponds Way, Hingham, MA 02043|132 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 26 Google reviews

(781) 534-7088 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

RN turnover reported at 65%

No Medicare penalties on record · 3 findings in latest survey

Source: Medicare data

What this means for your family

Linden Ponds has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: active, engaging community life and well-maintained independent living apartments. Review the component ratings and current source records before deciding.

Google Reviews

30 public Google reviews available

Linden Ponds receives highly polarized feedback, with many long-term residents and their families praising the independent living experience, amenities, and active community life. However, recent reviews from family members of those in higher levels of care highlight serious concerns regarding nursing staff competence, hygiene standards, and a perceived lack of responsiveness to negative feedback.

Quality Themes

Tap a score for details

Strengths

Active, engaging community life
Well-maintained independent living apartments
Abundant clubs and social excursions
Strong reputation for independent living

Concerns

Negligence and poor hygiene in higher levels of care (mentioned by 2 reviewers)
Lack of responsiveness to negative feedback (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 30 analyzed

How They Respond to Reviews

54%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the facility's strong reputation for independent living, how do you ensure that same level of high-quality, personalized attention and hygiene standards are maintained for residents requiring higher levels of nursing care?
2I noticed there are a couple of state violations on record; could you walk me through the steps the leadership team has taken to address those specific areas and prevent them from recurring?
3Communication is so important to our family; what is the standard process for keeping family members updated on a resident's daily health status and any changes in their care plan?
4I see Linden Ponds has a very active social calendar; what are some of the most popular clubs or excursions that residents in the nursing care wing are able to participate in?
5When a concern or piece of feedback is raised by a family member, what is the internal process for ensuring that feedback is heard, addressed, and followed up on in a timely manner?
6With a 5-star staffing rating from CMS, how does the team balance the high volume of residents with the need for individualized, hands-on care throughout the day and night?

Personalized based on this facility's data

Key Review Excerpts

“My mother was a resident of Linden ponds for over 6 years- from 2018 until she passed in 2024. She eventually experienced every “level”, beginning with her independent living one-bedroom apartment to memory care in Rose Court.”

Long-term resident's family · 2026★★★★★

“My mother has lived here for two years. Day after day, we continue to witness abysmal negligence and absolutely disgusting conditions. I have several photos of my mothers room condition, including soiled briefs and past-expired food.”

Resident's family · 2023★☆☆☆☆

“My mother and her partner love it. Truly. Active friendly and kind community. I've been impressed with the attention to detail and care that's provided.”

Resident's family · 2024★★★★★

Source: 30 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.85hrs

Registered nurses for medical care

Total Nursing

5.22hrs

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

65%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility5.9%

Better than Avg

Here

5.9%

15.5%

21.3%

Plymouth

20.4%

Residents with depression symptoms

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

12.1%

13.7%

Plymouth

14.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.8%

Better than Avg

Here

10.8%

19.5%

19.4%

Plymouth

21.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility15.9%

Better than Avg

Here

15.9%

19.4%

21.4%

Plymouth

21.0%

Residents whose walking got worse

↓ Lower is better

This Facility20.5%

Worse than Avg

Here

20.5%

15.3%

16.4%

Plymouth

16.6%

Residents who lost too much weight

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

5.3%

5.2%

Plymouth

5.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility74.2%

Worse than Avg

Here

74.2%

81.8%

77.6%

Plymouth

86.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.5%

Better than Avg

Here

87.5%

79.8%

77.7%

Plymouth

83.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.3%

Plymouth

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

7findings in history

Latest survey: 3 · well below MA avg (8.9)

3 complaint-triggered findings

Linden Ponds has 5 federal deficiencies across 3 surveys, with families filing a complaint that triggered an investigation into abuse/neglect reporting procedures. The facility has faced issues with medication labeling, care quality standards, and incontinence care, though all deficiencies have been corrected by the provider with official dates of correction.

Feb 11, 2026Complaint2 findings

0656Actual harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 15, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 26, 2025Routine1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 3, 2022Routine3 findings

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Linden Ponds

Organization Type

nonprofit

Chain Affiliation

Chain Name

Erickson Senior Living

Chain Size

17 facilities nationwide

Chain avg rating: 4.1/5 · Rank 1 of 17 (Highest rating)

Ownership & Management

Owners

National Senior Communities, INC

Owner · Organization

100%

Bison, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ridley, Fred

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sones, Randall

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brown, IanOfficer / DirectorBrown, PatriciaOfficer / DirectorClupper, KatherineOfficer / DirectorColins, MaryOfficer / DirectorErstad, EileenOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(781) 534-7088

ericksonliving.com

400 Linden Ponds Way

Hingham, MA 02043

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

26 reviews from families & visitors

Official Website

Visit ericksonliving.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.