Linden Ponds
Strong Medicare quality ratings; families often praise active, engaging community life. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
Linden Ponds offers a vibrant independent living environment with excellent social amenities, making it a strong choice for active seniors. However, families considering higher levels of care should conduct thorough, unannounced visits and ask specifically about nursing staff-to-patient ratios and hygiene protocols, as recent reports indicate significant lapses in these areas.
Google Reviews
Google Reviews
25 reviews on Google“Linden Ponds receives highly polarized feedback, with many long-term residents and their families praising the independent living experience, amenities, and active community life. However, recent reviews from family members of those in higher levels of care highlight serious concerns regarding nursing staff competence, hygiene standards, and a perceived lack of responsiveness to negative feedback.”
Quality Themes
Tap a score for detailsStrengths
- Active, engaging community life
- Well-maintained independent living apartments
- Abundant clubs and social excursions
- Strong reputation for independent living
Concerns
- Negligence and poor hygiene in higher levels of care (mentioned by 2 reviewers)
- Lack of responsiveness to negative feedback (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for independent living, how do you ensure that same level of high-quality, personalized attention and hygiene standards are maintained for residents requiring higher levels of nursing care?
- 2I noticed there are a couple of state violations on record; could you walk me through the steps the leadership team has taken to address those specific areas and prevent them from recurring?
- 3Communication is so important to our family; what is the standard process for keeping family members updated on a resident's daily health status and any changes in their care plan?
- 4I see Linden Ponds has a very active social calendar; what are some of the most popular clubs or excursions that residents in the nursing care wing are able to participate in?
- 5When a concern or piece of feedback is raised by a family member, what is the internal process for ensuring that feedback is heard, addressed, and followed up on in a timely manner?
- 6With a 5-star staffing rating from CMS, how does the team balance the high volume of residents with the need for individualized, hands-on care throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a resident of Linden ponds for over 6 years- from 2018 until she passed in 2024. She eventually experienced every “level”, beginning with her independent living one-bedroom apartment to memory care in Rose Court.”
“My mother has lived here for two years. Day after day, we continue to witness abysmal negligence and absolutely disgusting conditions. I have several photos of my mothers room condition, including soiled briefs and past-expired food.”
“My mother and her partner love it. Truly. Active friendly and kind community. I've been impressed with the attention to detail and care that's provided.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Linden Ponds has 5 federal deficiencies across 3 surveys, with families filing a complaint that triggered an investigation into abuse/neglect reporting procedures. The facility has faced issues with medication labeling, care quality standards, and incontinence care, though all deficiencies have been corrected by the provider with official dates of correction.
Feb 11, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 26, 2025Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 3, 2022Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Linden Ponds
nonprofit
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 1 of 17 (Best)
Ownership & Management
Owners
National Senior Communities, INC
Owner · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit ericksonliving.com
Medicare data downloads
Original nursing home datasets
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