Southeast Rehabilitation & Skilled Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 79 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (28 vs median 7.0)
- High RN turnover (54%)
Bottom 25% in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in ATHENA HEALTHCARE SYSTEMS chain · $11,947 in fines
What this means for your family
While the facility's physical and occupational therapy teams are frequently praised for their effectiveness, the recurring reports of neglect, poor hygiene, and unresponsive nursing staff are critical red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the responsiveness of the staff during off-peak hours.
Google Reviews
Google Reviews
79 reviews on Google“Southeast Rehabilitation & Skilled Care Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and inadequate staffing levels. While a subset of reviewers praises the physical therapy department and specific staff members like the 'Ambassadors,' these positive experiences are frequently overshadowed by reports of patients left in soiled conditions, medication errors, and a lack of responsiveness to basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Engaging and friendly 'Ambassador' program
- Specific dedicated nursing and CNA staff members
- Active and well-organized activities department
Concerns
- Neglect and poor hygiene (soiled linens, dirty rooms, odors) (mentioned by 12 reviewers)
- Unresponsive or rude nursing/CNA staff (mentioned by 15 reviewers)
- Poor communication with families and discharge planning (mentioned by 6 reviewers)
- Inadequate nutrition/assistance with feeding (mentioned by 5 reviewers)
- Medication management errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding room cleanliness and laundry services, what specific protocols are currently in place to ensure resident environments remain sanitary and odor-free?
- 2I noticed the facility has an active activities department; could you walk me through a typical weekly schedule and explain how the 'Ambassador' program helps new residents integrate into the community?
- 3With concerns raised about communication and discharge planning, could you describe the process for how families are updated on their loved one's health status and care plan changes?
- 4Regarding medication management, what safety checks and oversight procedures are in place to ensure residents receive the correct dosages and timely administration?
- 5Since the facility has a strong reputation for physical and occupational therapy, how do those teams coordinate with nursing staff to ensure a resident's daily needs are met while they are recovering?
- 6I see that you are active in responding to family feedback online; how do you use that input to drive specific improvements in areas like dining services and staff responsiveness?
Personalized based on this facility's data
Key Review Excerpts
“The facility is horrible between the nurses and other staff employees were unbelievable. They were rude and very unfriendly.”
“The physical therapy rehab therapists are phenomenal. Most of the occupational therapy are pretty good, Erin for sure is the best.”
“Dirty. They don't change the sheets but maybe one a week if that. They don't help the patients. They just drop the food off.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to multiple deficiencies, most recently concerning abuse prevention and medication management. This facility shows persistent issues across medication management, infection control, and resident rights, with problems recurring across multiple surveys from 2022 to 2025. While the facility reports correcting deficiencies when cited, the pattern of repeated violations in critical care areas suggests ongoing challenges with consistent quality care and safety protocols.
Jul 31, 2025Routine27
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Jun 4, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 7, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 28, 2024Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nov 30, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 19, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Nov 30, 2023
$11,947
Ownership & Operations
Who Operates This Facility
Southeast Rehabilitation & Skilled Care Center
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 19 of 24 (Worst)
Ownership & Management
Owners
Athena Health Care Systems Ma LLC
Owner · Organization
Mosier, Michael
Owner (parent company)
Rezendes, Lorrie
Owner (parent company)
Santilli, Lawrence
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit southeastrehabcare.com
Medicare data downloads
Original nursing home datasets
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