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Nursing HomeMedicaid Investigative

Southeast Rehabilitation & Skilled Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

184 Lincoln Street, North Easton · North Easton, MA 02356171 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 79 Google reviews

5
4
3
2
1
Southeast Rehabilitation & Skilled Care Center Nursing Home in North Easton, MA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (28 vs median 7.0)
  • High RN turnover (54%)

Bottom 25% in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in ATHENA HEALTHCARE SYSTEMS chain · $11,947 in fines

Source: Medicare data

What this means for your family

While the facility's physical and occupational therapy teams are frequently praised for their effectiveness, the recurring reports of neglect, poor hygiene, and unresponsive nursing staff are critical red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the responsiveness of the staff during off-peak hours.

Google Reviews

Google Reviews

79 reviews on Google
Southeast Rehabilitation & Skilled Care Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and inadequate staffing levels. While a subset of reviewers praises the physical therapy department and specific staff members like the 'Ambassadors,' these positive experiences are frequently overshadowed by reports of patients left in soiled conditions, medication errors, and a lack of responsiveness to basic needs.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0Activities8.0Meds2.0Memory4.0Comms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Engaging and friendly 'Ambassador' program
  • Specific dedicated nursing and CNA staff members
  • Active and well-organized activities department

Concerns

  • Neglect and poor hygiene (soiled linens, dirty rooms, odors) (mentioned by 12 reviewers)
  • Unresponsive or rude nursing/CNA staff (mentioned by 15 reviewers)
  • Poor communication with families and discharge planning (mentioned by 6 reviewers)
  • Inadequate nutrition/assistance with feeding (mentioned by 5 reviewers)
  • Medication management errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'18(7)'20(11)'22(8)'24(4)'26(7)

Distribution · 83 analyzed

5
31
4
4
3
5
2
3
1
40

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding room cleanliness and laundry services, what specific protocols are currently in place to ensure resident environments remain sanitary and odor-free?
  • 2I noticed the facility has an active activities department; could you walk me through a typical weekly schedule and explain how the 'Ambassador' program helps new residents integrate into the community?
  • 3With concerns raised about communication and discharge planning, could you describe the process for how families are updated on their loved one's health status and care plan changes?
  • 4Regarding medication management, what safety checks and oversight procedures are in place to ensure residents receive the correct dosages and timely administration?
  • 5Since the facility has a strong reputation for physical and occupational therapy, how do those teams coordinate with nursing staff to ensure a resident's daily needs are met while they are recovering?
  • 6I see that you are active in responding to family feedback online; how do you use that input to drive specific improvements in areas like dining services and staff responsiveness?

Personalized based on this facility's data


Key Review Excerpts

The facility is horrible between the nurses and other staff employees were unbelievable. They were rude and very unfriendly.

Rehab patient · 2023★★★★★

The physical therapy rehab therapists are phenomenal. Most of the occupational therapy are pretty good, Erin for sure is the best.

Rehab patient · 2023★★★★★

Dirty. They don't change the sheets but maybe one a week if that. They don't help the patients. They just drop the food off.

Family member · 2023☆☆☆☆
Source: 79 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
59%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

11

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
15.4%
MA
21.3%
Bristol
17.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.7%
Worse than Avg
Here
75.7%
US
95.5%
MA
94.8%
Bristol
95.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
14.4%
MA
16.9%
Bristol
20.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
15.3%
MA
16.4%
Bristol
18.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
19.4%
MA
21.4%
Bristol
24.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.3%
Worse than Avg
Here
89.3%
US
93.4%
MA
92.4%
Bristol
91.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility41.1%
Worse than Avg
Here
41.1%
US
79.7%
MA
77.7%
Bristol
75.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.2%
Worse than Avg
Here
69.2%
US
81.8%
MA
77.6%
Bristol
79.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
1penalties
Well above state avg (8.9)
6 complaint-triggered
$11,947 in fines

Families have filed reports leading to multiple deficiencies, most recently concerning abuse prevention and medication management. This facility shows persistent issues across medication management, infection control, and resident rights, with problems recurring across multiple surveys from 2022 to 2025. While the facility reports correcting deficiencies when cited, the pattern of repeated violations in critical care areas suggests ongoing challenges with consistent quality care and safety protocols.

Jul 31, 2025Routine
27
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0810Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0844Minimal · Widespread

Administration Deficiencies

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

0576Minimal · Pattern

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0712Minimal · Pattern

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0730Minimal · Pattern

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Jun 4, 2025Complaint
1
0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 7, 2024Routine
11
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 28, 2024Complaint
2
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Nov 30, 2023Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 19, 2023Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Nov 30, 2023

$11,947

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southeast Rehabilitation & Skilled Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Athena Healthcare Systems

Chain Size

24 facilities nationwide

Chain avg rating: 1.7/5 · Rank 19 of 24 (Worst)

Ownership & Management

Owners

Athena Health Care Systems Ma LLC

Owner · Organization

100%

Mosier, Michael

Owner (parent company)

5%

Rezendes, Lorrie

Owner (parent company)

Santilli, Lawrence

Owner (parent company)

77%

Key personnel

Mosier, MichaelW-2 Managing EmployeeSantilli, LawrenceOfficer / DirectorAthena Health Care Associates, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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