Blue Hills Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in MA · Below recommended RN staffing · $12,735 in fines · Very few deficiencies · Abuse citation
What this means for your family
The facility has shown a positive trend in recent years, with many families highlighting the helpfulness of the current administrative and social work team. However, given past reports of serious health declines and medication concerns, we strongly advise families to maintain active involvement in their loved one's care plan and to ask direct questions about medication management protocols during the admissions process.
Google Reviews
Google Reviews
25 reviews on Google“Blue Hills Health and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate staff and clean environment for long-term and respite care. However, there are serious historical concerns regarding medication management, patient decline, and administrative oversight that potential families should investigate thoroughly. Recent reviews suggest an improvement in atmosphere and communication, particularly under the current admissions and social work leadership.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Clean and well-maintained facility
- Effective and responsive admissions/social work team
- Good communication with family members
Concerns
- Allegations of over-medication and rapid patient decline (mentioned by 2 reviewers)
- Poor quality or unappealing food service (mentioned by 2 reviewers)
- High staff turnover impacting care consistency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about how communicative the social work and admissions teams are; how often can we expect regular updates regarding our loved one's progress?
- 2Since we want to ensure they stay active, what kind of daily social activities or group outings are available for residents?
- 3Can you walk us through your specific protocols for medication administration and how you ensure accuracy during shift changes?
- 4What steps is the facility taking to maintain consistent care and stability among the nursing staff?
- 5Could you tell us a bit more about the dining experience, specifically regarding how much variety and nutritional balance is provided in the daily menus?
- 6In the event of a sudden medical change or an emergency during the night, what is the immediate procedure for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses that care for him have been thorough, compassionate and patient. I would highly recommend Blue Hills Health to anyone looking for a respite or lon”
“The staff is fantastic and Aunna, the director of admissions, is so helpful and just an overall wonderful person. They make the admissions process easy, which I greatly appreciate.”
“They are so patient when showering my mom, she is very difficult at this time. I admire the nurses and aids for their patience. They have many activities for the residents, they encourage them to participate, but never force.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One family filed a complaint that led to a finding of abuse or neglect protection failures, which is a serious red flag. The facility shows recurring problems with fire safety systems, resident rights protections, and medication management across multiple surveys. While the facility has corrected past violations, the pattern of repeated deficiencies in critical safety areas and the complaint-triggered abuse finding suggest families should carefully investigate current conditions before considering placement.
Jan 29, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 20, 2025Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Oct 11, 2024Routine13
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Jul 24, 2023Routine19
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Federal Penalties
Fine
Dec 16, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Blue Hills Health and Rehabilitation Center
for profit
Chain Affiliation
Alpha Snf Ma
5 facilities nationwide
Chain avg rating: 1.6/5 · Rank 2 of 5
Ownership & Management
Owners
Flanagan, Michael
Owner
Alpha Snf Ma LLC
Owner (parent company) · Organization
Segal, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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