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Nursing HomeMedicaid Top Rated

Copley at Stoughton Nursing Care Center

Strong Medicare quality ratings; families often praise highly dedicated and professional nursing staff. Still worth an in-person visit.

380 Sumner Street, Stoughton, MA 02072123 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 21 Google reviews

5
4
3
2
1
Copley at Stoughton Nursing Care Center Nursing Home in Stoughton, MA — Street View
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What this means for your family

Copley at Stoughton is highly regarded for its physical therapy and compassionate nursing care, making it a strong candidate for rehabilitation. However, because some past reviews mentioned delays in medication and supply management upon admission, we recommend that families confirm the facility has all necessary prescriptions and equipment ready before the patient arrives.

Google Reviews

Google Reviews

21 reviews on Google
Copley at Stoughton generally receives high praise for its attentive nursing staff and effective rehabilitation services, with many families reporting excellent care during end-of-life stays or post-surgery recovery. However, some reviewers have raised concerns regarding administrative lapses, such as medication delays and food quality, particularly during the facility's earlier years. Overall, the facility is frequently commended for its cleanliness and the dedication of its frontline staff.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean9.0ActivitiesN/AMeds3.0MemoryN/AComms7.0ValueN/A

Strengths

  • Highly dedicated and professional nursing staff
  • Effective and intensive physical therapy programs
  • Clean and well-maintained facility environment
  • Compassionate end-of-life care

Concerns

  • Inconsistent medication management and supply availability (mentioned by 2 reviewers)
  • Poor food quality and dining service errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'20(1)'22(2)'25(3)'26(2)

Distribution · 22 analyzed

5
15
4
4
3
0
2
1
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about your nursing staff's dedication; how do you ensure that level of professional care remains consistent across all shifts?
  • 2With your high rating for physical therapy, could you tell us more about how the programs are customized for each resident's specific mobility goals?
  • 3What steps are in place to ensure medication administration is always precise and that essential supplies are always readily available for every resident?
  • 4Could you describe the dining experience here, specifically how you manage meal service to ensure accuracy and high food quality for everyone?
  • 5How does the facility handle medical emergencies or sudden changes in a resident's health during the overnight hours?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy he received was second to none. Can't say enough about how he was treated. Food was very good. :)

Rehab patient's family · 2019★★★★★

My Mom had hip surgery and went to Copley for rehab. They were fantastic! Copley immediately got my Mom out of bed. Staff assisted her with everything - getting dressed, toileting, and bathing.

Rehab patient's family · 2025★★★★★

The nurses and aides always made her feel comfortable from the first day she got there to the very end. The facility is spotless and very well kept.

End-of-life care family member · 2023★★★★★
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
3.91hrs
95%
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MA
13.7%
Norfolk
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.1%
Worse than Avg
Here
81.1%
US
93.4%
MA
92.4%
Norfolk
88.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.4%
MA
21.3%
Norfolk
21.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.2%
Worse than Avg
Here
88.2%
US
95.5%
MA
94.8%
Norfolk
93.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
15.3%
MA
16.4%
Norfolk
19.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.0%
Mixed vs Avgs
Here
18.0%
US
19.5%
MA
19.4%
Norfolk
15.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.4%
Worse than Avg
Here
41.4%
US
81.8%
MA
77.6%
Norfolk
67.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.6%
Worse than Avg
Here
63.6%
US
79.7%
MA
77.7%
Norfolk
70.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Norfolk
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (8.9)
1 complaint-triggered
$10,517 in fines

This facility has ongoing concerns across multiple areas that families should carefully consider. The most frequent deficiencies involve medication management appearing in multiple surveys, fire safety and emergency preparedness issues, and resident assessment and care planning problems. One family filed a complaint about discharge procedures, indicating real-world concerns. While all deficiencies show correction dates, recurring patterns in medication oversight, safety systems, and care planning suggest systemic challenges that persist across surveys.

Jan 14, 2026Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Dec 3, 2025Routine
10
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 8, 2024Routine
11
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jul 31, 2023Routine
20
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0522Potential for harm · WidespreadCorrected

Services Deficiencies

Have an externally vented heating system.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jul 31, 2023

$10,517

Ownership & Operations

Who Operates This Facility

Owner / Operator

Copley at Stoughton Nursing Care Center

Organization Type

for profit

Ownership & Management

Owners

Goddard Restorative Care Unit in

Owner · Organization

67%

Saving Long Term Care Corporation

Owner · Organization

33%

Key personnel

O'connell Unda, MariaOfficer / DirectorConnor, MariaManagerTyer, StevenManagerGoddard Restorative Care Unit inGeneral Partnership InterestSaving Long Term Care CorporationGeneral Partnership Interest
Source: Medicare provider data

Contact

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References & Resources

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