Alliance Health at West Acres
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
While many families report excellent rehabilitation outcomes and compassionate care, the facility has faced serious, recurring allegations regarding medication management and neglect. If you are considering this facility, we strongly advise you to conduct unannounced visits, ask specifically about their medication verification protocols, and ensure you have a clear plan for daily communication with the nursing staff.
Google Reviews
Google Reviews
47 reviews on Google“Alliance Health at West Acres receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe incidents of neglect and medication mismanagement. While some families describe the facility as a clean, supportive environment for end-of-life or recovery care, multiple reviewers have raised alarms regarding patient safety, including improper medication administration and delayed responses to urgent medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Proactive communication with families
Concerns
- Medication errors and over-medication (mentioned by 4 reviewers)
- Neglect and slow response to call lights (mentioned by 3 reviewers)
- Poor communication regarding patient status or medical decisions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a staffing rating of 2/5, could you walk me through how you ensure consistent, timely attention to residents when they use their call lights?
- 2I noticed some feedback regarding medication management; what specific protocols or double-check systems do you have in place to ensure accuracy and prevent errors?
- 3How do you keep families updated on changes in a resident's medical status, and what is your process for ensuring we are included in major care decisions?
- 4I see that you actively respond to some online feedback; how do you use that input from families to improve the daily experience for residents?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
- 6In the event of a medical emergency or a sudden change in health, what is the immediate chain of communication to ensure the family is fully informed?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff really treated her like their own family member. My mom was referred to a great hospice agency/team and they made sure, along with the nursing team, that she was comfortable and not in pain during her transition.”
“The rehab staff OT and PT were all very knowledgeable and giving of their time and knowledge helping my mother learn how to navigate her injury and helping her to get stronger with all muscle groups to enhance her recover making her ability to transition home easier.”
“My mom had a bladder infection was severely neglected her hair was like a nest they never gave her a shower she got bedsores there never had themB4 We called an ambulance got her out of there to the hospital where they had to Narcan her back because they overdosed her 4x with morphine”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Alliance Health at West Acres shows a pattern of recurring deficiencies across food safety, care planning, and building safety systems over three surveys from 2023-2025. The facility has consistently struggled with dietary operations, resident assessment quality, and fire safety equipment maintenance. While all identified issues have correction dates, the repetition of problems in key care areas like nutrition and care planning suggests ongoing operational challenges that families should discuss during visits.
Sep 19, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Aug 29, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 27, 2023Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Alliance Health at West Acres
nonprofit
Chain Affiliation
Alliance Health & Human Services
8 facilities nationwide
Chain avg rating: 3.8/5 · Rank 4 of 8
Ownership & Management
Owners
Alliance Health INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit alliancehhs.org
Medicare data downloads
Original nursing home datasets
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