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Nursing HomeMedicaid

Brockton Post Acute Care

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

50 Christy Place, Brockton, MA 02301169 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 47 Google reviews

5
4
3
2
1
Brockton Post Acute Care Nursing Home in Brockton, MA — Street View
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What this means for your family

While West Acres is frequently praised for its effective rehabilitation therapy and compassionate memory care, the facility has faced serious, recurring allegations regarding medication management and clinical oversight. If you choose this facility, it is critical that you or a family advocate remain physically present to monitor medication administration and ensure that call lights are being answered in a timely manner.

Google Reviews

Google Reviews

47 reviews on Google
West Acres Post Acute Care receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe concerns regarding medication management and neglect. While many reviewers describe the facility as clean and professional, a significant number of negative reports highlight critical failures in clinical oversight and responsiveness. Families considering this facility should be prepared for a wide variance in care quality and should maintain active, daily involvement in their loved one's medical oversight.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities9.0Meds2.0Memory8.0Comms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Proactive communication from management and admissions

Concerns

  • Medication errors and over-medication (mentioned by 4 reviewers)
  • Slow response times to call lights and patient needs (mentioned by 2 reviewers)
  • Neglect leading to infections or bedsores (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)1.02022(1)3.02023(12)4.72024(28)3.12025(9)3.72026(3)

Distribution · 54 analyzed

5
36
4
5
3
0
2
0
1
13

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of attentive care is maintained across all shifts?
  • 2What specific protocols do you have in place to ensure medication administration is 100% accurate and double-checked?
  • 3With the recent focus on improving staffing levels, what steps is the facility taking to ensure call lights are answered promptly for every resident?
  • 4How does the therapy team work with the nursing staff to help residents recover from recent illnesses or injuries?
  • 5What is your process for monitoring skin integrity and preventing issues like bedsores or infections during daily care?
  • 6Can you tell me about the daily activities and social programs available to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff really treated her like their own family member. My mom was referred to a great hospice agency/team and they made sure, along with the nursing team, that she was comfortable and not in pain during her transition.

Long-term resident's family · 2023★★★★★

The rehab staff OT and PT were all very knowledgeable and giving of their time and knowledge helping my mother learn how to navigate her injury and helping her to get stronger with all muscle groups to enhance her recover making her ability to transition home easier.

Rehab patient's family · 2023★★★★★

Caring for someone with dementia requires an incredible amount of patience, compassion, and understanding. It means meeting them where they are, staying calm during moments of confusion, repeating things without frustration, and offering reassurance when they feel s

Memory care family member · 2026★★★★★
Source: 47 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility46.0%
Worse than Avg
Here
46.0%
US
12.1%
MA
13.7%
Plymouth
11.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Plymouth
96.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
19.4%
MA
21.4%
Plymouth
21.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
93.4%
MA
92.4%
Plymouth
95.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.8%
Mixed vs Avgs
Here
19.8%
US
15.4%
MA
21.3%
Plymouth
20.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
14.4%
MA
16.9%
Plymouth
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.7%
Worse than Avg
Here
71.7%
US
79.7%
MA
77.7%
Plymouth
82.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.7%
Mixed vs Avgs
Here
80.7%
US
81.8%
MA
77.6%
Plymouth
87.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Mixed vs Avgs
Here
1.5%
US
1.6%
MA
1.3%
Plymouth
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (8.9)
7 complaint-triggered

This facility shows a concerning pattern of recurring deficiencies across care planning, resident rights, and food service, with families filing complaints that triggered 7 investigations. Issues with resident assessments, medical records management, and dietary services appear repeatedly across multiple surveys from 2022 to 2025, suggesting ongoing operational challenges. While all deficiencies show correction dates, the persistence of similar problems indicates potential systemic issues that families should investigate thoroughly during visits.

Jul 30, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 16, 2025Routine
11
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Aug 8, 2024Complaint
3
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 21, 2024Routine
13
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jun 28, 2023Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 17, 2022Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brockton Post Acute Care

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 37 of 80

Ownership & Management

Owners

Quinto Nexgen LLC

Owner · Organization

Skilled Venture LLC

Owner · Organization

Ukr Nexgen LLC

Owner · Organization

Nfr 2020 Irrv Tr

Owner (parent company) · Organization

Rsbrmk Holdings LLC

Owner (parent company) · Organization

Sk Nexgen Tr

Owner (parent company) · Organization

Tryko Nexgen Holdings LLC

Owner (parent company) · Organization

Uak 2020 Irrv Tr

Owner (parent company) · Organization

Yk Nexgen Tr

Owner (parent company) · Organization

Yr Nexgen Tr

Owner (parent company) · Organization

Flagler, Osher

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Kahanow, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Levovitz, Tzvi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokeach, Fraide

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rokowsky, Yitzchok

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Walker & Dunlop Multifamily INC5% or Greater Security InterestCohen, DavidManaging Control - Governing BodyMarios, PaulManaging Control - Governing BodyViroja, YogeshManaging Control - Governing BodyMarquis Limited LLCManager
Source: Medicare provider data

Contact

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References & Resources

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