South Shore Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Worst in EXTENDED CARE CLINICAL chain · $556,542 in fines
What this means for your family
While the facility maintains a clean and welcoming environment with excellent dietary services, the recent reports of poor communication during medical emergencies are a significant red flag. We strongly recommend asking management for their specific protocol regarding medical transfers and how they handle family inquiries during off-hours before committing.
Google Reviews
Google Reviews
70 reviews on Google“Grand Regency of South Shore (formerly Coles Supportive Living) receives high praise for its clean, well-maintained environment and friendly, attentive staff who often treat residents like family. However, a pattern of concerning reviews highlights significant issues with administrative communication, unprofessionalism, and potential understaffing, particularly regarding medical emergencies and external coordination. Families should weigh the positive community atmosphere against these serious reports of poor responsiveness during critical situations.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Engaging community events and activities
- Supportive dietary and meal services
Concerns
- Poor administrative communication and unprofessionalism (mentioned by 3 reviewers)
- Understaffing and lack of specialized care for dementia patients (mentioned by 2 reviewers)
- Slow response times and lack of coordination during medical transfers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the community events and the quality of the meals here; could you tell us more about what a typical day of activities looks like for the residents?
- 2How does the nursing team coordinate care and communication with families, especially when there are updates regarding a resident's medical status?
- 3What specific training and specialized support do you have in place for residents who require dedicated memory care?
- 4Can you walk us through the protocol for managing medical emergencies or coordinating transfers to a hospital if a resident's needs change suddenly?
- 5We noticed the facility looks very clean and well-maintained; how do you manage the daily upkeep and cleanliness of the resident rooms?
- 6How do you ensure that the staff is able to provide consistent, attentive care even during busy shifts or periods of high census?
Personalized based on this facility's data
Key Review Excerpts
“My loved one was welcomed and met with genuine care and support. The facility is clean, nicely decorated, and thoughtfully attended to.”
“I witnessed the facility being understaffed and management hired untrained cna's/employees without the skillset to work with elderly patients with dementia.”
“The staff including the management are very unprofessional. We treated one of their residents and his transportation back to their facility had him waiting over 2 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Shore Rehabilitation has concerning patterns of recurring problems with resident safety hazards and abuse protection, with multiple family complaints prompting investigations. The facility has repeatedly struggled with accident prevention, infection control, and medication management across surveys, though all documented deficiencies show correction dates. Families have filed reports leading to investigations of neglect, safety violations, and care quality issues, indicating ongoing challenges in maintaining consistent standards despite corrective actions.
Aug 7, 2025Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 26, 2024Routine29
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Jul 9, 2025
$223,125
Fine
Sep 13, 2024
$14,050
Fine
Jul 26, 2024
$39,312
Fine
Jan 26, 2024
$126,413
Fine
Sep 29, 2023
$153,642
Payment Denial
Sep 29, 2023
55-day denial
Ownership & Operations
Who Operates This Facility
South Shore Rehabilitation
for profit
Chain Affiliation
Extended Care Clinical
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 10 of 12 (Worst)
Ownership & Management
Owners
Nathan and Shirley Rothner Family Trust
Owner · Organization
3401 Hennepin Member LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit grandregencysouthshore.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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