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Nursing HomeMedicaid Investigative

South Shore Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2425 East 71st Street, South Shore · Chicago, IL 60649248 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 70 Google reviews

5
4
3
2
1
South Shore Rehabilitation Nursing Home in Chicago, IL — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 11.0)

Bottom 25% in IL · Critically understaffed (RN) · Worst in EXTENDED CARE CLINICAL chain · $556,542 in fines

Source: Medicare data

What this means for your family

While the facility maintains a clean and welcoming environment with excellent dietary services, the recent reports of poor communication during medical emergencies are a significant red flag. We strongly recommend asking management for their specific protocol regarding medical transfers and how they handle family inquiries during off-hours before committing.

Google Reviews

Google Reviews

70 reviews on Google
Grand Regency of South Shore (formerly Coles Supportive Living) receives high praise for its clean, well-maintained environment and friendly, attentive staff who often treat residents like family. However, a pattern of concerning reviews highlights significant issues with administrative communication, unprofessionalism, and potential understaffing, particularly regarding medical emergencies and external coordination. Families should weigh the positive community atmosphere against these serious reports of poor responsiveness during critical situations.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0Activities8.0MedsN/AMemory2.0Comms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and welcoming staff
  • Engaging community events and activities
  • Supportive dietary and meal services

Concerns

  • Poor administrative communication and unprofessionalism (mentioned by 3 reviewers)
  • Understaffing and lack of specialized care for dementia patients (mentioned by 2 reviewers)
  • Slow response times and lack of coordination during medical transfers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)5.02018(49)1.02020(1)1.02021(1)3.02022(2)5.02024(8)2.92025(12)

Distribution · 74 analyzed

5
63
4
1
3
1
2
0
1
9
34 reviews posted between Aug 21, 2018Sep 1, 2018 · 34 were 5-star
23 reviews posted between Aug 26, 2018Sep 1, 2018 · 23 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the community events and the quality of the meals here; could you tell us more about what a typical day of activities looks like for the residents?
  • 2How does the nursing team coordinate care and communication with families, especially when there are updates regarding a resident's medical status?
  • 3What specific training and specialized support do you have in place for residents who require dedicated memory care?
  • 4Can you walk us through the protocol for managing medical emergencies or coordinating transfers to a hospital if a resident's needs change suddenly?
  • 5We noticed the facility looks very clean and well-maintained; how do you manage the daily upkeep and cleanliness of the resident rooms?
  • 6How do you ensure that the staff is able to provide consistent, attentive care even during busy shifts or periods of high census?

Personalized based on this facility's data


Key Review Excerpts

My loved one was welcomed and met with genuine care and support. The facility is clean, nicely decorated, and thoughtfully attended to.

Family member · 2024★★★★★

I witnessed the facility being understaffed and management hired untrained cna's/employees without the skillset to work with elderly patients with dementia.

Memory care family member · 2020☆☆☆☆

The staff including the management are very unprofessional. We treated one of their residents and his transportation back to their facility had him waiting over 2 hours.

External healthcare provider · 2025☆☆☆☆
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

5

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility98.3%
Worse than Avg
Here
98.3%
US
12.1%
IL
52.5%
Cook
74.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
19.4%
IL
21.1%
Cook
17.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
19.5%
IL
18.3%
Cook
10.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.3%
IL
15.9%
Cook
9.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
95.5%
IL
91.8%
Cook
87.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.7%
Mixed vs Avgs
Here
92.7%
US
93.4%
IL
90.0%
Cook
85.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.5%
Worse than Avg
Here
42.5%
US
79.7%
IL
63.1%
Cook
55.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.2%
Worse than Avg
Here
45.2%
US
81.8%
IL
69.0%
Cook
55.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
IL
2.4%
Cook
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
6penalties
Above state avg (12.0)
19 complaint-triggered
$556,542 in fines

South Shore Rehabilitation has concerning patterns of recurring problems with resident safety hazards and abuse protection, with multiple family complaints prompting investigations. The facility has repeatedly struggled with accident prevention, infection control, and medication management across surveys, though all documented deficiencies show correction dates. Families have filed reports leading to investigations of neglect, safety violations, and care quality issues, indicating ongoing challenges in maintaining consistent standards despite corrective actions.

Aug 7, 2025Routine
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 9, 2025Complaint
1
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 2, 2025Complaint
2
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 22, 2025Complaint
1
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Sep 13, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 26, 2024Routine
29
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0582Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Jul 9, 2025

$223,125

Fine

Sep 13, 2024

$14,050

Fine

Jul 26, 2024

$39,312

Fine

Jan 26, 2024

$126,413

Fine

Sep 29, 2023

$153,642

Payment Denial

Sep 29, 2023

55-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Shore Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Extended Care Clinical

Chain Size

9 facilities nationwide

Chain avg rating: 1.8/5 · Rank 10 of 12 (Worst)

Ownership & Management

Owners

Nathan and Shirley Rothner Family Trust

Owner · Organization

100%

3401 Hennepin Member LLC

Owner · Organization

Key personnel

Israel, LeviOfficer / DirectorMiretzky, StevenOfficer / DirectorGleason, LaurenManagerOladele, JanetManagerExtended Care Clinical LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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