Elevate Care Windsor Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 357 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High RN turnover (67%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in ELEVATE CARE chain · $69,410 in fines
What this means for your family
This facility is visually impressive and maintains a high standard of cleanliness, with a guest relations team that is exceptionally helpful. However, families should be aware of significant communication gaps; ensure you have direct contact information for unit managers rather than relying on the main desk, and monitor your loved one's care closely if they have complex medical needs.
Google Reviews
Google Reviews
357 reviews on Google“Elevate Care Windsor Park receives high praise for its cleanliness, lack of typical nursing home odors, and the exceptional efforts of specific staff members like Kimberly Sullivan, who is frequently cited for her responsiveness and professionalism. However, families report significant concerns regarding inconsistent communication, slow response times to requests, and occasional lapses in basic care, particularly on weekends or for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free environment
- Highly responsive and professional guest relations staff
- Welcoming lobby and holiday decorations
- Effective physical therapy team
Concerns
- Poor communication and lack of follow-up from management (mentioned by 8 reviewers)
- Slow response times to call lights and resident needs (mentioned by 5 reviewers)
- Inconsistent care for residents with complex needs (trachs/immobility) (mentioned by 3 reviewers)
- Lost or unmanaged personal belongings/laundry (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to management to ensure consistent communication regarding their loved one's daily status?
- 2Given that my loved one may require assistance with call lights, how does your team prioritize and track response times to ensure residents aren't waiting too long for help?
- 3With the physical therapy team being a noted strength here, how do you coordinate their care with the nursing staff to ensure residents with complex mobility needs receive consistent support throughout the day?
- 4I see that you have a large capacity of 240 residents; what specific systems do you have in place to keep track of personal belongings and laundry to prevent items from being misplaced?
- 5Since medication management is a priority for us, could you walk me through your process for ensuring accuracy and timely administration for residents with complex health needs?
- 6What does the daily schedule look like for residents to ensure they are engaged and active, and how do you encourage participation for those who might be more hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, orderly and most important they take Good Care of their patients!”
“The only issue I have is when a staff member promises to call concerning my family member and they never called. They should follow-up when they say they will.”
“I will suggest that if you're looking for a place for your loved ones...find out what care is needed before deciding on this particular facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elevate Care Windsor Park has concerning patterns of recurring deficiencies, with families filing 28 complaints that triggered inspections. The facility repeatedly struggles with safety hazards, pressure ulcer care, and medication management across multiple surveys. While the facility corrects issues when cited, the same problems resurface, particularly around accident prevention, infection control, and proper medical care planning, suggesting systemic challenges with maintaining consistent standards.
Mar 29, 2026Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 29, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 6, 2025Routine25
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jun 23, 2025
$19,890
Fine
Mar 6, 2025
$38,350
Fine
Oct 6, 2023
$11,170
Ownership & Operations
Who Operates This Facility
Elevate Care Windsor Park
for profit
Chain Affiliation
Elevate Care
12 facilities nationwide
Chain avg rating: 2.1/5 · Rank 9 of 12 (Worst)
Ownership & Management
Owners
Andrews, Amanda
Owner
Meystel, Moshe
Owner
Meystel, Meir
Owner (parent company)
Aperion Care Exec Holdings LLC
Owner (parent company) · Organization
Spector, Jennifer
Owner (parent company)
Turofsky, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
357 reviews from families & visitors
Official Website
Visit elevatecare.com
Medicare data downloads
Original nursing home datasets
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