Princeton Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in THE ALDEN NETWORK chain · $32,136 in fines · Abuse citation
What this means for your family
We strongly advise families to exercise extreme caution when considering this facility. While some residents report success with the physical therapy department, the overwhelming pattern of reports regarding neglect, unsanitary conditions, and unresponsive staff represents a significant risk to resident well-being.
Google Reviews
Google Reviews
34 reviews on Google“Princeton Rehab & HCC faces severe, recurring allegations regarding neglect, poor hygiene, and unprofessional staff behavior. While a small minority of reviewers report positive experiences with physical therapy and individual staff members, the overwhelming majority of feedback describes a facility plagued by understaffing, unsanitary conditions, and a lack of basic compassion for residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Occasional attentive and engaged individual caretakers
Concerns
- Neglect and poor hygiene (residents left soiled, unbathed, or in dirty rooms) (mentioned by 9 reviewers)
- Unprofessional, rude, or confrontational staff (mentioned by 10 reviewers)
- Chronic understaffing and slow response times to call lights (mentioned by 6 reviewers)
- Difficulty reaching the facility by phone or unresponsive administration (mentioned by 5 reviewers)
- Pest and rodent infestation (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident who presses their call light for assistance?
- 2Could you walk me through the daily routine for hygiene and room cleaning to ensure residents are consistently comfortable and well-cared for?
- 3I noticed some concerns regarding facility maintenance; what is your current protocol for pest control and ensuring the living environment remains sanitary?
- 4How does your leadership team handle communication with families, especially when we have urgent questions or need to reach someone after hours?
- 5Could you describe the daily activity schedule and how you ensure residents who need extra encouragement are actively engaged in these programs?
- 6What specific protocols are in place to ensure medication management is accurate and timely for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“2nd floor Senior care with them sitting allll day in the lunchroom soiled and pee under their chairs, not cleaned, just throw towels under the chair and on top off their pee like it's a work of art.”
“When I hit the bell, the staff maybe came four hours later..I was sitting in my own urine the whole time. The food was not fit to eat.”
“Working with the physical therapist crystal and occupational therapist Ms Butler was a delightful experience. They were very professional and courteous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints over the past three years, triggering formal investigations into serious concerns including resident protection and medication management. The facility has persistent issues with accident prevention and safety, resident abuse protection, and pest control that recur across multiple surveys from 2023 to 2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that families should carefully evaluate.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jun 20, 2024
$4,888
Fine
Sep 11, 2023
$27,248
Ownership & Operations
Who Operates This Facility
Princeton Rehab & Hcc
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 22 of 27 (Worst)
Ownership & Management
Owners
The Alden Group, Ltd.
Owner · Organization
Audra Elisco Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Lauren Magnusson Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Randi Schullo Grantor Tr Dated 11/02/2004
Owner (parent company) · Organization
Elisco, Arin
Owner (parent company)
Elisco, Charles
Owner (parent company)
Magnusson, Garrett
Owner (parent company)
Magnusson, Paige
Owner (parent company)
Schullo, Joseph
Owner (parent company)
Schullo, Nicole
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit aldenprinceton.com
Medicare data downloads
Original nursing home datasets
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