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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 89 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 23%
Pavilion of South Shore has a middle-range Medicare overall rating. Strengths include engaging activities department. Some reviewers note concerns about unsanitary conditions and persistent unpleasant odors (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Pavilion of South Shore receives highly polarized feedback, with a significant number of reviews expressing severe concerns regarding neglect, poor communication, and unsanitary conditions. While some reviewers, particularly those identifying as staff or family of long-term residents, praise the facility's atmosphere and team, many families report critical failures in medical oversight and basic care. Prospective families should be aware of the stark contrast between the facility's promotional materials and the experiences reported by multiple visitors.
Quality Themes
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Concerns
Rating Trends
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Distribution · 90 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Myither contracted Covid there and our family was never contacted to inform us. I was told by a surly male nurse that my mother had a slight cold. She also had a stroke the same time and was unable to speak.”
“My mom relapse in this place with someone giving her alcohol. She also was fed a peanut butter sandwich for dinner at 9pm at night. I had to come up there to feed her some proper food.”
“The facility is way too small, there is an unpleasant odor, and there are bugs! They also run out of diapers and wipes for the residents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern with 13 complaint-triggered deficiencies, indicating families have repeatedly reported serious issues. The most frequent problems involve accident prevention and safety supervision, treatment and care quality, and medication management. Issues with abuse/neglect reporting and accommodating resident needs persist across multiple surveys despite corrections, suggesting ongoing systemic problems that families should carefully evaluate before considering this facility.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 30, 2024
$69,439
Fine
Apr 19, 2024
$22,122
Fine
Jan 12, 2024
$13,687
Pavilion of South Shore
for profit
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 5
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Stern, Todd
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
89 reviews from families & visitors
Official Website
Visit pavilion-southshore.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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