Pavilion of South Shore
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Above average in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · $105,248 in fines
What this means for your family
While the activities department is well-regarded, the facility has a history of serious complaints regarding hygiene, medical neglect, and communication failures. We strongly advise visiting unannounced and speaking directly with current residents' families to verify the quality of care, as the high volume of positive reviews from 2022 appears to be heavily influenced by staff.
Google Reviews
Google Reviews
89 reviews on Google“Pavilion of South Shore receives highly polarized feedback, with a significant number of reviews expressing severe concerns regarding neglect, poor communication, and unsanitary conditions. While some reviewers, particularly those identifying as staff or family of long-term residents, praise the facility's atmosphere and team, many families report critical failures in medical oversight and basic care. Prospective families should be aware of the stark contrast between the facility's promotional materials and the experiences reported by multiple visitors.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities department
- Some staff members described as patient and kind
- Warm atmosphere reported by select families
Concerns
- Unsanitary conditions and persistent unpleasant odors (mentioned by 6 reviewers)
- Poor communication with family members and difficulty reaching staff (mentioned by 5 reviewers)
- Allegations of neglect and lack of medical oversight (mentioned by 6 reviewers)
- Reports of theft of personal property (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active activities department; could you walk me through a typical week of events and how you encourage residents to participate?
- 2Given that staffing levels are a priority for us, what specific steps is the leadership team taking to improve response times for call lights and daily assistance?
- 3We’ve heard some concerns regarding facility maintenance and cleanliness; what is your current protocol for housekeeping and managing the environment to ensure it stays fresh and sanitary?
- 4How do you ensure consistent communication with families regarding changes in a resident's health status or care plan, especially when we are trying to reach someone after hours?
- 5Regarding the medical oversight here, could you explain the process for medication management and how the nursing team coordinates with primary care physicians to prevent lapses in care?
- 6I see that you have responded to some feedback online; how does the administration use family input to make tangible changes to the quality of life for residents?
Personalized based on this facility's data
Key Review Excerpts
“Myither contracted Covid there and our family was never contacted to inform us. I was told by a surly male nurse that my mother had a slight cold. She also had a stroke the same time and was unable to speak.”
“My mom relapse in this place with someone giving her alcohol. She also was fed a peanut butter sandwich for dinner at 9pm at night. I had to come up there to feed her some proper food.”
“The facility is way too small, there is an unpleasant odor, and there are bugs! They also run out of diapers and wipes for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 13 complaint-triggered deficiencies, indicating families have repeatedly reported serious issues. The most frequent problems involve accident prevention and safety supervision, treatment and care quality, and medication management. Issues with abuse/neglect reporting and accommodating resident needs persist across multiple surveys despite corrections, suggesting ongoing systemic problems that families should carefully evaluate before considering this facility.
Mar 13, 2026Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
May 8, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 7, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 5, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 30, 2024
$69,439
Fine
Apr 19, 2024
$22,122
Fine
Jan 12, 2024
$13,687
Ownership & Operations
Who Operates This Facility
Pavilion of South Shore
for profit
Chain Affiliation
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 5
Ownership & Management
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Stern, Todd
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit pavilion-southshore.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
South Shore Rehabilitation
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