South Hills Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews
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What this means for your family
While the facility's therapy department receives consistent praise for its effectiveness, the recent surge in reports regarding neglect and safety lapses for high-needs residents is concerning. If you are considering this facility, we strongly recommend unannounced visits and asking specifically how they ensure 24/7 supervision and hygiene for residents who require assistance with daily living.
Google Reviews
Google Reviews
41 reviews on Google“South Hills Post Acute presents a highly polarized experience for families, with some praising the therapy team and nursing staff, while others report severe neglect and safety concerns. Critical issues regarding understaffing, poor communication, and hygiene standards are frequently cited by families of residents with complex needs. Prospective families should be aware that experiences appear to vary significantly, with some residents receiving attentive care while others face alarming lapses in basic safety and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and supportive therapy team
- Friendly and caring nursing staff
- Clean and well-maintained facility (noted by some)
- Professional social work support
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 5 reviewers)
- Poor communication and lack of coordination with families (mentioned by 4 reviewers)
- Neglect of basic hygiene and personal care (mentioned by 4 reviewers)
- Unsafe conditions for residents with dementia (mentioned by 3 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the team is very responsive to feedback online; how does the administration currently work with families to ensure communication stays clear and consistent?
- 2With the therapy team being a noted strength here, how often do residents participate in personalized rehabilitation or physical therapy sessions?
- 3What specific protocols are in place to ensure that medication management is handled accurately and that nursing staff can respond quickly to call lights?
- 4How does the facility ensure that daily personal care and hygiene routines are strictly maintained for every resident?
- 5Can you tell me more about the safety measures and specialized supervision provided for residents who may be experiencing confusion or memory loss?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The PT with Katie and OT with Gabby worked wonders for him. I would like to mention the excellent care given to him by Gupta, Freida, Debbie and all of the other staff.”
“I was in this facility for only 60 minutes, and that was 60 minutes too long. The entrance is run-down and unwelcoming, leading to a dirty elevator with broken buttons. Upon reaching the second floor, the smell of urine and feces was so overpowering it took my breath away.”
“Unfortunately, they were always short-staffed, and often my mother was not gotten out of bed until the afternoon. Physical and Occupational therapy sessions were not consistent. Lastly, her clothes were either lost or misplaced.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to 5 complaint-triggered deficiencies at this facility, including concerns about resident dignity, nursing staffing, accident prevention, and infection control. The most recurring problems involve fire safety systems, electrical issues, and resident rights violations, with some issues like sprinkler system maintenance and electrical cord usage appearing across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated violations suggests ongoing challenges with maintaining safety standards.
May 23, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Provide information about how to apply for and use Medicare and Medicaid benefits.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 3, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 26, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
South Hills Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 112 of 260
Ownership & Management
Owners
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit southhillspa.com
Medicare data downloads
Original nursing home datasets
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