Hemsley House Personal & Memory Care of Upper St Clair

An incident involving staff speaking disrespectfully to a resident was not reported to the Department within the required 24-hour timeframe.

A staff member used a personal cellular telephone to record audio of an altercation involving a resident, violating privacy rights.

A staff member spoke to a resident in a disrespectful and undignified manner during medication administration.

Surfaces were not maintained in good repair, including debris on 1st-floor carpeting, a hazardous jagged weather strip on an exit door, a hole in drywall, and unsecured equipment leaning against walls.

An unsecured plastic bag containing used incontinence products and a pungent odor was found in a hallway, and debris including used tissues, gloves, and plaster chunks were scattered in stairwell C.

Staff members were observed screaming, yelling obscenities, and threatening each other in the lobby, which was overheard by residents and required police intervention.

Staff failed to provide required assistance with activities of daily living, leaving a resident incontinent and soiled for several hours.

A direct care staff member did not receive the required annual training on the Older Adult Protective Services Act for the 2023 training year.

On several dates, there was insufficient staff trained in first aid, CPR, and obstructed airway techniques to meet the required ratio for the number of residents served.

A resident requiring 2-person assistance with a Hoyer lift experienced lengthy wait times for staff response to call bell alerts.

Multiple poisonous cleaning materials were found unlocked, unattended, and accessible in a kitchen cabinet within the secured dementia care unit.

A staff member treated a resident disrespectfully by using a raised voice and calling the resident 'spoiled and rude' after a request for assistance.

Resident assessments were not updated to reflect significant changes in condition, specifically regarding the need for increased supervision due to aggressive behaviors.

The home failed to adequately supervise a resident with a history of aggressive behavior, resulting in an incident where another resident sustained a bite wound and other injuries.