Civic Center Health and Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
Given the consistent reports of staff unresponsiveness and difficulty accessing the building, we strongly advise visiting at unannounced times to observe the facility's culture firsthand. Please be aware of serious concerns regarding the security of personal belongings and ensure you have a clear plan for monitoring your loved one's care.
Google Reviews
Google Reviews
17 reviews on Google“Civic Center Health and Rehabilitation faces severe criticism regarding staff responsiveness, professionalism, and the security of patient belongings. While one recent reviewer noted satisfaction with cleanliness and care, the overwhelming majority of feedback describes a neglectful environment where staff are perceived as lazy, uncaring, and difficult to reach.”
Quality Themes
Tap a score for detailsStrengths
- Occasional reports of satisfactory cleanliness
- Some positive feedback on general care
Concerns
- Staff unresponsiveness and difficulty entering the building (mentioned by 3 reviewers)
- Unprofessional or uncaring staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from the community; how does the administration use that feedback to improve the daily care of residents?
- 2What specific steps is the team taking to ensure that medication management and clinical oversight are as precise and reliable as possible?
- 3How do you ensure that staff members are able to respond quickly and attentively to call lights or resident needs, especially during busy shifts?
- 4Can you tell me about the protocols in place for handling medical emergencies or changes in a resident's condition during the night?
- 5What is the process for keeping the resident living areas and common spaces consistently clean and well-maintained?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I literally stood at the door on purpose one day and called back to back and was constantly ringing the bell at the same time. I was hearing the phone in the building ringing and literally nobody answered the door or phone within those 30 minutes.”
“They are very irresponsible when handling patient belongings! I've be very patient waiting on them to replace my fathers belongings! The only thing I can say is they have a staff that steals from the patients!”
“Brother been here for 2 months . Overall cleanliness , and care is good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 15 deficiencies across three surveys, including two complaint-triggered incidents where families reported problems involving abuse reporting failures and safety hazards. The most recurring issues involve safety violations (blocked emergency exits appearing in multiple surveys), resident rights problems, and electrical system deficiencies. While most deficiencies show correction dates, the repeated safety violations and family complaints suggest ongoing operational challenges that warrant careful consideration during any visit.
Mar 22, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 22, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 10, 2021Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Mar 1, 2019Routine5
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Civic Center Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 21 of 43
Ownership & Management
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit civiccenterhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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