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Nursing HomeMedicaid Top Rated

South Cove Manor Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.

288 Washington Street, Quincy, MA 02169141 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 20 Google reviews

5
4
3
2
1
South Cove Manor Nursing & Rehabilitation Center Nursing Home in Quincy, MA — Street View
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What this means for your family

South Cove Manor is highly regarded for its clean environment and dedicated nursing staff, making it a strong candidate for rehabilitation and long-term care. However, families should be aware of potential communication hurdles with the administrative office and are encouraged to clarify expectations regarding care updates during the admissions process.

Google Reviews

Google Reviews

20 reviews on Google
South Cove Manor is frequently praised for its clean, modern facility and a compassionate staff that many families feel treats residents like their own relatives. While the rehabilitation team and nursing staff receive high marks for professionalism and attentiveness, some families have reported significant frustrations regarding administrative communication and occasional lapses in oversight.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Clean, well-maintained, and modern facility
  • Compassionate, family-oriented nursing and CNA staff
  • Effective and diligent rehabilitation therapy team
  • Culturally supportive environment for the Asian community

Concerns

  • Poor administrative communication and rude staff interactions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'15(1)5.03.8'19(5)5.05.0'22(1)5.03.7'24(3)5.0'25(5)

Distribution · 21 analyzed

5
18
4
0
3
1
2
0
1
2

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Since the facility is known for being so modern and well-maintained, could you show us some of the common areas where residents gather to socialize?
  • 2We've heard wonderful things about how the nursing and CNA staff treat residents like family; how do you foster that personal connection with each resident?
  • 3How does the rehabilitation therapy team work with residents to create personalized recovery plans after a hospital stay?
  • 4We value a culturally inclusive environment; what specific ways does the facility support the needs and traditions of the Asian community?
  • 5How does the administration ensure that families are kept consistently informed and updated on their loved one's care and well-being?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

The facility always clean, organized, feel very comfortable when step into the building or even outside neighbor. The CNA, nurses and staff are professional helpful and take good care of my father and other elders

Long-term resident's family · 2025★★★★★

The staff however, is what makes this place so wonderful. The staff were all very friendly and caring. My Dad was well taken care of every day. Every time we went to visit the staff would update us on his progress.

Long-term resident's family · 2023★★★★★

The rehab team, Dr.’s/Nurses and Aids were wonderful. Our Mom was eventually moved to the 3rd floor long term care. I, Her son, visited our Mom during the day and at night. I work evenings so at night I would regularly visit Mom after midnight. The South Cove team accommodated us with a private room, I was grateful

Long-term resident's family · 2020★★★★★
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
3.57hrs
87%
All nurses + aides combined
Staff Turnover
16%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

15

measures

Worse Than Avg

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
MA
16.9%
Norfolk
19.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
19.5%
MA
19.4%
Norfolk
15.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
MA
92.4%
Norfolk
87.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
MA
13.7%
Norfolk
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.4%
MA
21.3%
Norfolk
21.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
15.3%
MA
16.4%
Norfolk
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
79.7%
MA
77.7%
Norfolk
69.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.6%
Better than Avg
Here
89.6%
US
81.8%
MA
77.6%
Norfolk
65.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MA
1.3%
Norfolk
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (8.9)
Clean record — no deficiencies

South Cove Manor shows recurring issues across multiple surveys, with persistent problems in care planning, accident prevention, and medication management appearing in all three inspections from 2023-2025. The facility has repeatedly struggled with resident assessments, safety hazards, and pharmacy oversight, suggesting systemic challenges that continue despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.

Sep 9, 2025Routine
2
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jul 31, 2024Routine
12
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

May 26, 2023Routine
9
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Cove Manor Nursing & Rehabilitation Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Cambridge Savings Bank5% or Greater Mortgage InterestCambridge Savings Bank5% or Greater Security InterestPorter Securities INC II5% or Greater Security InterestBowler, MarianneOfficer / DirectorChang, HemmieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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