South Cove Manor Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.
based on 20 Google reviews

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What this means for your family
South Cove Manor is highly regarded for its clean environment and dedicated nursing staff, making it a strong candidate for rehabilitation and long-term care. However, families should be aware of potential communication hurdles with the administrative office and are encouraged to clarify expectations regarding care updates during the admissions process.
Google Reviews
Google Reviews
20 reviews on Google“South Cove Manor is frequently praised for its clean, modern facility and a compassionate staff that many families feel treats residents like their own relatives. While the rehabilitation team and nursing staff receive high marks for professionalism and attentiveness, some families have reported significant frustrations regarding administrative communication and occasional lapses in oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Compassionate, family-oriented nursing and CNA staff
- Effective and diligent rehabilitation therapy team
- Culturally supportive environment for the Asian community
Concerns
- Poor administrative communication and rude staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since the facility is known for being so modern and well-maintained, could you show us some of the common areas where residents gather to socialize?
- 2We've heard wonderful things about how the nursing and CNA staff treat residents like family; how do you foster that personal connection with each resident?
- 3How does the rehabilitation therapy team work with residents to create personalized recovery plans after a hospital stay?
- 4We value a culturally inclusive environment; what specific ways does the facility support the needs and traditions of the Asian community?
- 5How does the administration ensure that families are kept consistently informed and updated on their loved one's care and well-being?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The facility always clean, organized, feel very comfortable when step into the building or even outside neighbor. The CNA, nurses and staff are professional helpful and take good care of my father and other elders”
“The staff however, is what makes this place so wonderful. The staff were all very friendly and caring. My Dad was well taken care of every day. Every time we went to visit the staff would update us on his progress.”
“The rehab team, Dr.’s/Nurses and Aids were wonderful. Our Mom was eventually moved to the 3rd floor long term care. I, Her son, visited our Mom during the day and at night. I work evenings so at night I would regularly visit Mom after midnight. The South Cove team accommodated us with a private room, I was grateful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Cove Manor shows recurring issues across multiple surveys, with persistent problems in care planning, accident prevention, and medication management appearing in all three inspections from 2023-2025. The facility has repeatedly struggled with resident assessments, safety hazards, and pharmacy oversight, suggesting systemic challenges that continue despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.
Sep 9, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 31, 2024Routine12
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 26, 2023Routine9
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
South Cove Manor Nursing & Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit southcovemanor.org
Medicare data downloads
Original nursing home datasets
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