Regalcare at Quincy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 7.0)
- High staff turnover (53%)
- High RN turnover (64%)
Below average in MA · Below recommended RN staffing · Above average staffing · $19,421 in fines
What this means for your family
While the physical therapy department at RegalCare receives consistent praise, the facility faces serious, recurring allegations regarding patient neglect and poor administrative communication. We strongly advise families to conduct an unannounced visit and speak directly with current staff about their experience with management before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“RegalCare at Quincy receives highly polarized feedback, with several families reporting severe neglect, poor communication, and inconsistent medical care following a change in ownership. While some visitors and residents praise the physical therapy team and specific staff members for their dedication, others describe a facility struggling with high staff turnover and significant lapses in basic patient needs. Prospective families should be aware of these recurring reports of neglect and communication barriers before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Strong physical and occupational therapy services
- Some dedicated, compassionate individual nursing staff
- Welcoming environment for clinical training students
Concerns
- Neglect and poor responsiveness to basic patient needs (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- High staff turnover and loss of experienced personnel (mentioned by 2 reviewers)
- Unsanitary conditions and hygiene issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is a great place for clinical training students; how does having that extra energy from students impact the daily care and interaction with residents?
- 2With the focus on strong physical and occupational therapy here, how do you work with families to set and track rehabilitation goals?
- 3How does the nursing team ensure that medication schedules and basic daily needs are consistently met, especially during shift changes?
- 4What steps are being taken to ensure the dining experience is both nutritious and enjoyable for the residents every day?
- 5Can you tell me about your protocols for responding to medical emergencies or changes in a resident's condition during the night?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“He received the best care and physical therapy there! Better than any other place he has been. He got discharged today and he is back on his feet and able to move around easily.”
“The majority of staff who had been at John Adams for decades have left & new hires often leave after 2-3 months. These are staff in all positions, all departments. Communication is very poor.”
“The nurses are fantastic professionals that go above and beyond their duties to deliver care with compassion. Physical and Occupational Therapy deliver outstanding services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, resulting in deficiencies for accident hazards, wound care, and staff communication. The most recurring problems involve medication management, care planning, and building safety issues that persist across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.
Apr 8, 2025Routine25
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have correct number of accessible exits for each story.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
May 15, 2024Routine5
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have correct number of accessible exits for each story.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Nov 21, 2023Complaint3
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 19, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 8, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 27, 2022Routine10
Egress Deficiencies
Have correct number of accessible exits for each story.
Construction Deficiencies
Use approved construction type or materials.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Sep 19, 2023
$10,773
Fine
Jun 8, 2023
$8,648
Ownership & Operations
Who Operates This Facility
Regalcare at Quincy
for profit
Chain Affiliation
Regalcare
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 4 of 9
Ownership & Management
Owners
Rc Opco Holdco LLC
Owner · Organization
Mirlis, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit regalcarequincy.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Hancock Park Rehabiliation and Nursing Center
< 1 miNursing Home · Quincy, MA
John Scott House Nursing & Rehabilitation Center
1.5 miNursing Home · Braintree, MA
Pope Nursing Home
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Alliance Health at Braintree
3.2 miNursing Home · Braintree, MA
Affinity Healthcare
3.2 miNursing Home · Braintree, MA
Linden Ponds
5.3 miNursing Home · Hingham, MA