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Nursing HomeMedicaid Investigative

Regalcare at Quincy

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

211 Franklin Street, Quincy, MA 0216971 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 18 Google reviews

5
4
3
2
1
Regalcare at Quincy Nursing Home in Quincy, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 7.0)
  • High staff turnover (53%)
  • High RN turnover (64%)

Below average in MA · Below recommended RN staffing · Above average staffing · $19,421 in fines

Source: Medicare data

What this means for your family

While the physical therapy department at RegalCare receives consistent praise, the facility faces serious, recurring allegations regarding patient neglect and poor administrative communication. We strongly advise families to conduct an unannounced visit and speak directly with current staff about their experience with management before making a decision.

Google Reviews

Google Reviews

18 reviews on Google
RegalCare at Quincy receives highly polarized feedback, with several families reporting severe neglect, poor communication, and inconsistent medical care following a change in ownership. While some visitors and residents praise the physical therapy team and specific staff members for their dedication, others describe a facility struggling with high staff turnover and significant lapses in basic patient needs. Prospective families should be aware of these recurring reports of neglect and communication barriers before choosing this facility.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0ActivitiesN/AMeds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Strong physical and occupational therapy services
  • Some dedicated, compassionate individual nursing staff
  • Welcoming environment for clinical training students

Concerns

  • Neglect and poor responsiveness to basic patient needs (mentioned by 6 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
  • High staff turnover and loss of experienced personnel (mentioned by 2 reviewers)
  • Unsanitary conditions and hygiene issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.02018(1)1.32023(3)2.62024(9)3.42025(8)

Distribution · 21 analyzed

5
7
4
1
3
1
2
2
1
10

How They Respond to Reviews

89%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is a great place for clinical training students; how does having that extra energy from students impact the daily care and interaction with residents?
  • 2With the focus on strong physical and occupational therapy here, how do you work with families to set and track rehabilitation goals?
  • 3How does the nursing team ensure that medication schedules and basic daily needs are consistently met, especially during shift changes?
  • 4What steps are being taken to ensure the dining experience is both nutritious and enjoyable for the residents every day?
  • 5Can you tell me about your protocols for responding to medical emergencies or changes in a resident's condition during the night?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

He received the best care and physical therapy there! Better than any other place he has been. He got discharged today and he is back on his feet and able to move around easily.

Rehab patient's family · 2025★★★★★

The majority of staff who had been at John Adams for decades have left & new hires often leave after 2-3 months. These are staff in all positions, all departments. Communication is very poor.

Long-term resident's family · 2024☆☆☆☆

The nurses are fantastic professionals that go above and beyond their duties to deliver care with compassion. Physical and Occupational Therapy deliver outstanding services.

Rehab patient · 2025★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.71hrs
90%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
19.5%
MA
19.4%
Norfolk
15.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
15.3%
MA
16.4%
Norfolk
18.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
93.4%
MA
92.4%
Norfolk
87.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
14.4%
MA
16.9%
Norfolk
19.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
MA
21.4%
Norfolk
18.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
12.1%
MA
13.7%
Norfolk
7.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
79.7%
MA
77.7%
Norfolk
69.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.1%
Mixed vs Avgs
Here
76.1%
US
81.8%
MA
77.6%
Norfolk
66.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Norfolk
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Well above state avg (8.9)
8 complaint-triggered
$19,421 in fines

Families have filed multiple complaints about this facility, resulting in deficiencies for accident hazards, wound care, and staff communication. The most recurring problems involve medication management, care planning, and building safety issues that persist across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.

Apr 8, 2025Routine
25
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0241Potential for harm · WidespreadCorrected

Egress Deficiencies

Have correct number of accessible exits for each story.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0908Minimal · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

May 15, 2024Routine
5
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0241Potential for harm · WidespreadCorrected

Egress Deficiencies

Have correct number of accessible exits for each story.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Nov 21, 2023Complaint
3
0553Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 19, 2023Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 8, 2023Complaint
3
0686Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 27, 2022Routine
10
0241Potential for harm · WidespreadCorrected

Egress Deficiencies

Have correct number of accessible exits for each story.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Federal Penalties

Fine

Sep 19, 2023

$10,773

Fine

Jun 8, 2023

$8,648

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regalcare at Quincy

Organization Type

for profit

Chain Affiliation

Chain Name

Regalcare

Chain Size

9 facilities nationwide

Chain avg rating: 1.8/5 · Rank 4 of 9

Ownership & Management

Owners

Rc Opco Holdco LLC

Owner · Organization

100%

Mirlis, Eliyahu

Owner (parent company)

99%

Key personnel

Mirlis, EliyahuW-2 Managing EmployeeMirlis, EliyahuOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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