Alliance Health at Marina Bay
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 123 Google reviews
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What this means for your family
This facility offers strong rehabilitation and a very active social calendar, which can be excellent for recovery and engagement. However, the recurring reports of slow response times and sanitation issues are serious red flags; we strongly advise you to visit during off-hours or weekends to observe the actual staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
123 reviews on Google“Alliance Health at Marina Bay presents a highly polarized experience for families, with reviews ranging from exceptional praise for rehabilitation and activities to severe allegations of neglect and unsanitary conditions. While many families highlight compassionate nursing and effective therapy, a significant number of reviewers report issues with slow call-bell response times, poor communication, and pest infestations. Prospective families should conduct a thorough, unscheduled tour and speak directly with current staff to assess the environment.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging and frequent activity programs
- Compassionate and attentive individual staff members
- Bright, well-decorated facility environment
Concerns
- Slow or ignored call-bell response times (mentioned by 9 reviewers)
- Pest issues (mice/rats observed) (mentioned by 4 reviewers)
- Poor communication with families and lack of follow-through (mentioned by 6 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical afternoon of activities looks like for a resident?
- 2With 167 residents, how does your nursing team prioritize and manage call-bell response times to ensure no one is waiting too long for assistance?
- 3I’ve read some concerns regarding facility maintenance; what is your current protocol for pest control and ensuring the living areas remain clean and sanitary?
- 4Given the importance of medication management, could you explain the oversight process your nursing staff uses to ensure accuracy and timely administration?
- 5What is your standard process for keeping families updated on their loved one's health status, and who is the primary point of contact if we have follow-up questions?
- 6I see that you have a dedicated physical and occupational therapy program; how do you integrate those sessions into a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“The activities department is amazing. The director is even more amazing and really cares about her residents and their happiness.”
“The place is filthy and mice running everywhere. The nursing staff is cruel . One slammed a door in my face when I asked for my nightly meds.”
“Under the staff's care, I progressed from a wheel chair to a walker and walked out of Alliance 15 days later.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring patterns across multiple surveys with deficiencies in fire safety, medication management, and care planning that persist over time. The same fire safety violations (emergency exits and smoke protection) appeared in both 2023 and 2024 surveys, while medication error issues and care planning problems have been cited repeatedly since 2019. One family filed a complaint about notification failures, and though all violations were reportedly corrected, the pattern of repeat deficiencies suggests ongoing operational challenges families should carefully consider.
Nov 21, 2025Routine10
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 23, 2024Routine10
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 14, 2023Routine14
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Jun 14, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Alliance Health at Marina Bay
nonprofit
Chain Affiliation
Alliance Health & Human Services
8 facilities nationwide
Chain avg rating: 3.8/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Alliance Health INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit alliancehhs.org
Medicare data downloads
Original nursing home datasets
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