Saint Elizabeth Home East Greenwich
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
While the facility has a strong reputation for long-term and memory care, recent reviews from 2025 indicate a concerning decline in rehab care quality and responsiveness. If you are considering this facility, we strongly recommend conducting an unscheduled visit to observe staff-to-patient ratios and cleanliness, and specifically asking how they handle communication with families during a patient's stay.
Google Reviews
Google Reviews
36 reviews on Google“Saint Elizabeth Home in East Greenwich receives highly polarized feedback, with many families praising the compassionate, home-like environment and dedicated nursing staff for long-term and end-of-life care. However, significant concerns exist regarding communication lapses, inconsistent cleanliness, and serious allegations of neglect or poor responsiveness during rehab stays. Families should be aware that while many report excellent experiences, there are recurring reports of administrative and care-related failures that warrant careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, attentive nursing and CNA staff
- Warm, home-like environment
- Strong end-of-life and memory care support
- Effective rehab therapy team
Concerns
- Poor communication and lack of updates from social work/administration (mentioned by 2 reviewers)
- Inconsistent cleanliness of patient rooms (mentioned by 2 reviewers)
- Neglect or failure to assist with basic needs (toileting/mobility) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high staffing rating, how does your team ensure that residents receive consistent assistance with daily mobility and personal care needs throughout the shift?
- 2What is your standard process for keeping families updated on a resident's status, and who is the primary point of contact for administrative or social work concerns?
- 3With the recent focus on facility maintenance, what is your current protocol for ensuring patient rooms are cleaned and sanitized on a daily basis?
- 4How does your team approach the transition of care during medical emergencies, and how quickly are family members typically notified?
- 5I noticed your team is active in responding to feedback online; how do you incorporate that family input into improving the daily resident experience?
- 6Could you walk me through the typical daily schedule for a resident, and how do you tailor activities to keep them engaged given the home-like environment?
Personalized based on this facility's data
Key Review Excerpts
“The staff, nurse's, CNA Therapist, house keeping all made it a very comfortable and a relaxing stay. Very home Orientated.”
“The staff including nurses, CNA’s, activities specialists, and administrators were really outstanding. They consistently treated him with compassion and respect and helped make his last years comfortable and happy.”
“My husband was in The Hill....after a fall. The care he received was exceptional from the Nursing Staff, the CNAs and the PT and OT Therapists.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring issues around resident protection from abuse and neglect appearing four times across different surveys. The facility also shows persistent problems with food safety, appropriate care delivery, and medication management. While all deficiencies show correction dates, the pattern of repeated complaints about resident safety and the same food safety violations occurring three times suggests ongoing challenges that families should discuss during visits.
Nov 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 20, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 13, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 25, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Oct 3, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jan 13, 2025
$49,797
Fine
Nov 25, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Saint Elizabeth Home East Greenwich
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit stelizabethcommunity.org
Medicare data downloads
Original nursing home datasets
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