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Assisted Living

Somerset Court of Cherryville

Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.

401 West Academy Street, Cherryville, NC 2802160 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.1/5

based on 31 Google reviews

5
4
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1

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What this means for your family

This facility offers a beautifully renovated and clean environment with a historically strong activities program. However, families should exercise extreme caution and conduct unannounced visits, as recent reviews indicate serious concerns regarding hygiene, meal consistency, and professional conduct by management.

Google Reviews

Google Reviews

31 reviews analyzed
Families often praise the facility for its clean, newly renovated environment and the compassionate, professional nature of the nursing and administrative staff. However, recent reviews have raised serious concerns regarding staff conduct, potential neglect regarding hygiene and meals, and allegations of unprofessional behavior by management.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean10.0Activities9.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Compassionate and professional nursing staff
  • Engaging activities and life enrichment programs
  • Bright, renovated living spaces

Concerns

  • Issues with hygiene and basic care delivery (mentioned by 2 reviewers)
  • Unprofessional management behavior and verbal outbursts
  • Staffing shortages and missed meals (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02021(4)5.02022(7)3.02023(2)3.52024(2)3.62025(14)

Distribution

5
23
4
0
3
0
2
1
1
6

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1The renovations to the living spaces look beautiful; could you show us how a typical day in one of those bright new apartments looks?
  • 2We noticed the staff is often praised for being very compassionate; how do you ensure that level of professional care remains consistent during busy shifts?
  • 3What specific programs or life enrichment activities are currently available to help residents stay engaged with the community?
  • 4How does the nursing team manage medical needs or emergencies during the overnight hours?
  • 5We want to ensure a consistent routine for our loved one; how do you manage meal schedules and ensure no one misses a meal during staffing transitions?
  • 6It’s great to see the facility is so well-maintained; what are your current protocols for ensuring daily hygiene and room cleanliness are strictly followed?

Personalized based on this facility's data


Key Review Excerpts

The cleanliness, staff attentiveness, and overall warmth of the building is what sold us. Staff keep us informed and the administrative team has been more and more a blessing for us during this time.

Long-term resident's family · 2025★★★★★

Most days short staffed. Lied about care given. Family member was there 2 weeks when I insisted she hasn’t had a bathe ( due to her hair being in the same braids for two weeks.

Family member of resident · 2023☆☆☆☆

I want to give a big shout out to Jodie Lankford at Somerset Court Cherryville. One of the hardest working caring person I've ever met. She has been a huge help in keeping Mom busy and active

Resident's family · 2022★★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

12total
12deficiencies
Oct 30, 2025Complaint
Housekeeping and FurnishingsD079

The facility failed to maintain the home in an uncluttered, clean, and orderly manner. The environment contained obstructions and hazards that violated housekeeping standards.

Oct 30, 2025Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain a safe environment free of hazards due to a loose grab bar in the shower enclosure used by residents in rooms 121 and 122. An inspection revealed that one mounting plate on the upper L-shaped grab bar was dislodged from the wall, making the bar unstable when pulled.

Apr 9, 2025Complaint
Discharge of Residents10A NCAC 13F.0702

The facility failed to provide the required written notice of discharge and appeal rights for a resident whose medical needs could no longer be met by the facility. Specifically, the facility did not ensure that the Adult Care Home Notice of Discharge and Hearing Request Form were properly delivered to the resident or their responsible person when the resident was not admitted back following a hospital stay.

Apr 9, 2025Complaint
Discharge of ResidentsType A1 Violation

The facility failed to provide the required Notice of Transfer/Discharge and ensure that discharge and appeal rights were based on a formal assessment or medical professional's recommendation for a resident whose medical needs could no longer be met by the facility. Specifically, for Resident #1, the facility did not document a change in level of care or a medical determination justifying the discharge to a hospital.

Apr 9, 2025Complaint
Settlement Of Cost Of CareD 427

The facility failed to ensure that a resident received a required refund within 14 days after being discharged. Specifically, a refund for Resident #6 was paid 30 days after the resident's move-out date.

Apr 9, 2025Complaint
Settlement Of Cost Of CareD 427

The facility failed to ensure that residents are properly refunded when they are notified of an intent to discharge. Specifically, the facility did not follow the requirement to refund the cost of care for the remainder of the month, minus any nights spent in the facility during the notice period, within 14 days of the resident's departure.

Oct 27, 2022Other
Medication AdministrationD 358

The facility failed to administer medications as ordered for one resident, specifically missing multiple doses of an anticonvulsant medication (divalproex) in September 2022. Staff documented missed doses due to waiting on pharmacy prescriptions but failed to notify the resident's primary care provider of the missed doses.

Oct 27, 2022Other
Medication AdministrationD 358

The facility failed to administer medications as ordered for one of five sampled residents. Specifically, the resident was missing prescribed anticonvulsant, antipsychotic, and sedative medications, as well as eye drops.

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References & Resources

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