Peak Resources-Cherryville
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 31 Google reviews

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What this means for your family
While the facility offers strong rehabilitation and therapy services, recent reviews highlight significant concerns regarding management communication and responsiveness to patient needs. We strongly recommend that you observe the facility during off-hours and ask specific questions about their process for reporting incidents and managing medication schedules before making a decision.
Google Reviews
Google Reviews
31 reviews on Google“Peak Resources-Cherryville receives polarized feedback, with some families praising the compassionate care and effective rehabilitation services, while others report significant lapses in management and basic patient care. While many reviewers highlight a clean environment and dedicated nursing staff, recurring complaints focus on poor communication, unprofessional management, and delays in medication administration. Families should be aware that experiences appear highly inconsistent depending on the specific staff members and administrative oversight involved.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Strong support for long-term residents
Concerns
- Unprofessional management and poor communication (mentioned by 3 reviewers)
- Delays in medication administration and poor responsiveness (mentioned by 2 reviewers)
- Inadequate basic hygiene and personal care assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine?
- 2I noticed some feedback regarding communication; what is the standard process for families to receive updates on their loved one's care or changes in condition?
- 3Could you walk me through the current protocols for medication administration to ensure residents receive their prescriptions on time?
- 4How does the facility approach personal hygiene and daily assistance to ensure residents feel comfortable and well-cared for throughout the day?
- 5Since dining is an area you are looking to improve, could you tell me about the current meal options and how you accommodate specific dietary needs or preferences?
- 6How does the nursing staff handle urgent medical needs or emergencies, especially during evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff took very good care of her and addressed any questions or concerns we had promptly. The wound care Nurse is excellent and the therapy staff was wonderful.”
“The physical therapy staff were great, the rest of his stay was a nightmare! No one offered to assist in a bed bath & for days ! I went over & bathed him until he could safely walk. The beds weren't changed, & when asking for pain medication, it would be 2 hrs b4 they brought it!”
“The Nursing director (DON) at Peak Resources has a very unprofessional attitude with no respect for the family of residents at this facility. We have had at least three meetings I have been involved with two about communication and professionalism at this facility. It continues to be ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Peak Resources-Cherryville has faced recurring deficiencies across multiple care areas, with families filing at least one complaint about resident belongings protection. The facility has shown repeated issues with resident rights, daily care assistance, respiratory care, and medication management across surveys from 2022-2024. While most deficiencies have been corrected, the pattern of recurring problems in fundamental care areas suggests ongoing quality challenges that families should carefully consider.
Nov 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 18, 2024Routine16
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 19, 2022Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 20, 2021Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Peak Resources-Cherryville
for profit
Chain Affiliation
Peak Resources, INC.
9 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Nunn, Harold
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit peakresourcesinc.com
Medicare data downloads
Original nursing home datasets
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