Solaris Healthcare Windermere
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehabilitation outcomes, making it a strong candidate for short-term recovery. However, families should be vigilant regarding long-term care; we strongly recommend visiting during off-hours and weekends to verify that call light response times and staffing levels meet your expectations.
Google Reviews
Google Reviews
74 reviews analyzed“Solaris Healthcare Windermere receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their compassion and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Families should be aware that experiences appear to vary greatly depending on the specific staff on duty and the time of day.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility environment
- Compassionate and attentive individual nursing/CNA staff
- Engaging activities program
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 4 reviewers)
- Rude or unprofessional behavior from nursing and front desk staff (mentioned by 5 reviewers)
- Inconsistent hygiene and basic patient care (e.g., changing soiled linens) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your therapy programs, how do you ensure that same level of consistency and engagement in daily personal care and hygiene routines?
- 2I noticed that communication is a priority for families; what is the best way for us to receive regular updates on our loved one's care and daily progress?
- 3How does your team manage call light response times, especially during evening and weekend shifts when staffing levels might fluctuate?
- 4Could you walk us through how your nursing and front desk teams are trained to maintain a professional and welcoming environment for both residents and visiting family members?
- 5With the dining experience being an area you are looking to improve, what kind of feedback loop do you have in place for residents to share their preferences and satisfaction with meals?
- 6In the event of a sudden medical change, what is your specific protocol for alerting family members and coordinating with the resident's primary care physician?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is outstanding—they worked patiently and consistently, helping our loved one regain strength and confidence.”
“They surpassed all of our expectations in helping me go from not even being able to walk to leaving here with hope of walking without assistance in the future.”
“They will make your loved one wait an hour after hitting the call button to use the restroom. They will ignore requests to treat bed sores.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Solaris Healthcare Windermere has a mixed inspection record with 13 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve fire safety systems, electrical equipment maintenance, and quality of care concerns including accident prevention and respiratory care. While all violations were addressed, the repeated problems with fire alarm systems and safety equipment maintenance across multiple surveys suggest families should inquire about ongoing safety protocols during visits.
Jul 11, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Mar 23, 2023Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 13, 2021Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Windermere
nonprofit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 6 of 22 (Best)
Ownership & Management
Owners
Windermere Healthcare Holdings, LLC
Owner · Organization
Solaris Foundation INC.
Owner (parent company) · Organization
Solaris Healthcare Properties LLC
Owner (parent company) · Organization
Parker, Laurie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit solarishealthcare.org
Medicare data downloads
Original nursing home datasets
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