Nursing HomeMedicaid Medicare 5-star

Solaris Healthcare Windermere

Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.

4875 Cason Cove Drive, Southwest Orlando · Orlando, FL 32811|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 78 Google reviews

(407) 420-2090 Directions Website

Street View

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What this means for your family

Solaris Healthcare Windermere has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.

Google Reviews

78 public Google reviews available

Solaris Healthcare Windermere receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their compassion and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Families should be aware that experiences appear to vary greatly depending on the specific staff on duty and the time of day.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean and well-maintained facility environment
Compassionate and attentive individual nursing/CNA staff
Engaging activities program

Concerns

Slow or non-existent response to call lights (mentioned by 5 reviewers)
Understaffing, particularly on nights and weekends (mentioned by 4 reviewers)
Rude or unprofessional behavior from nursing and front desk staff (mentioned by 5 reviewers)
Inconsistent hygiene and basic patient care (e.g., changing soiled linens) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 73 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the high praise for your therapy programs, how do you ensure that same level of consistency and engagement in daily personal care and hygiene routines?
2I noticed that communication is a priority for families; what is the best way for us to receive regular updates on our loved one's care and daily progress?
3How does your team manage call light response times, especially during evening and weekend shifts when staffing levels might fluctuate?
4Could you walk us through how your nursing and front desk teams are trained to maintain a professional and welcoming environment for both residents and visiting family members?
5With the dining experience being an area you are looking to improve, what kind of feedback loop do you have in place for residents to share their preferences and satisfaction with meals?
6In the event of a sudden medical change, what is your specific protocol for alerting family members and coordinating with the resident's primary care physician?

Personalized based on this facility's data

Key Review Excerpts

“The therapy team is outstanding—they worked patiently and consistently, helping our loved one regain strength and confidence.”

Long-term resident's family · 2025★★★★★

“They surpassed all of our expectations in helping me go from not even being able to walk to leaving here with hope of walking without assistance in the future.”

Rehab patient · 2025★★★★★

“They will make your loved one wait an hour after hitting the call button to use the restroom. They will ignore requests to treat bed sores.”

Family member · 2024★☆☆☆☆

Source: 73 Google reviews in the current analysis set; Google reports 78 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.62hrs

83%

Registered nurses for medical care

Total Nursing

3.70hrs

90%

All nurses + aides combined

Staff Turnover

16%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

19.0%

10.5%

Orange

9.4%

Residents on antipsychotic medication

↓ Lower is better

This Facility4.9%

Better than Avg

Here

4.9%

15.4%

8.6%

Orange

8.3%

Residents with depression symptoms

↓ Lower is better

This Facility4.2%

Mixed vs Avgs

Here

4.2%

12.8%

4.6%

Orange

2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.0%

Better than Avg

Here

11.0%

19.5%

14.4%

Orange

12.3%

Residents needing more daily help over time

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

13.9%

8.7%

Orange

10.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.2%

Orange

96.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.8%

Better than Avg

Here

96.8%

82.0%

95.2%

Orange

92.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.4%

Mixed vs Avgs

Here

94.4%

79.8%

94.7%

Orange

93.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.5%

Orange

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

9findings in history

Latest survey: 1 · well below FL avg (7.3)

Solaris Healthcare Windermere has a mixed inspection record with 13 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve fire safety systems, electrical equipment maintenance, and quality of care concerns including accident prevention and respiratory care. While all violations were addressed, the repeated problems with fire alarm systems and safety equipment maintenance across multiple surveys suggest families should inquire about ongoing safety protocols during visits.

Jun 18, 2026Routine2 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 11, 2024Routine2 findings

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Mar 23, 2023Routine5 findings

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Solaris Healthcare Windermere

Organization Type

nonprofit

Chain Affiliation

Chain Name

Solaris Healthcare

Chain Size

22 facilities nationwide

Chain avg rating: 3.8/5 · Rank 1 of 22 (Highest rating)

Ownership & Management

Owners

Windermere Healthcare Holdings, LLC

Owner · Organization

100%

Solaris Foundation INC.

Owner (parent company) · Organization

Solaris Healthcare Properties LLC

Owner (parent company) · Organization

Parker, Laurie

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Corley, ShawnManaging Control - Governing BodyPate, BobbyManaging Control - Governing BodyBarrett, JessicaOfficer / DirectorBell, ThomasOfficer / DirectorBerkowitz, MichaelOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(407) 420-2090

solarishealthcare.org

4875 Cason Cove Drive

Orlando, FL 32811

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

78 reviews from families & visitors

Official Website

Visit solarishealthcare.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.