Guardian Care Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 48 Google reviews
Watch Guardian Care Nursing & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent experiences with specific staff members and therapy, there is a recurring pattern of neglect regarding basic hygiene and medication management. We strongly recommend that you visit unannounced during off-hours and weekends to observe the actual level of responsiveness and care provided to residents.
Google Reviews
Google Reviews
48 reviews on Google“Guardian Care Nursing & Rehabilitation Center receives highly polarized feedback, with some families praising specific staff members for their empathy and life-saving interventions, while others report severe neglect. Recurring complaints focus on slow response times to call lights, poor hygiene management, and significant difficulties in communicating with staff. Families considering this facility should be aware of the inconsistency in care quality between individual staff members and departments.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and empathetic individual nursing staff
- Effective rehabilitation therapy team
- Open-door policy for family involvement
- Clean and well-maintained facility environment
Concerns
- Slow or non-existent response to call lights and patient assistance requests (mentioned by 5 reviewers)
- Inadequate hygiene and toileting care (e.g., leaving patients in soiled diapers) (mentioned by 4 reviewers)
- Difficulty reaching staff or administration by phone (mentioned by 2 reviewers)
- Poor medication management and failure to follow dietary restrictions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure that call lights are answered promptly and resident assistance requests are prioritized?
- 2I understand that hygiene and toileting are critical for resident dignity; could you walk me through your facility's routine for monitoring and assisting residents with these personal care needs?
- 3With the recent focus on improving medication management and dietary compliance, what oversight measures do you have in place to ensure every resident receives the correct medication and adheres to their specific dietary restrictions?
- 4I noticed the facility has an open-door policy for families; what is the best way for us to maintain consistent communication with the nursing team and administration if we have questions about our loved one's care?
- 5Could you describe the daily activity schedule and how the staff encourages residents to participate in social or rehabilitation programs to keep them engaged?
- 6In the event of a medical emergency or a sudden change in a resident's health status, what is the exact process for notifying the family and coordinating with the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“One of the nurses discovered my sister unresponsive. The nurse immediately called emergency services and she was transported to ORMC hospital. The E/R staff stabilized my sister. The quick action probably saved my sister's life.”
“Unfortunately care was not good across the board and there were other times when I walked in to find him soiled with no one around to help change him. My mother and I cleaned him up and changed him several times ourselves while waiting for people to help after pushing the call light.”
“They ordered medication when we brought his medication from home and the nursing staff genuinely did not care and didn’t give him his eye drops for glaucoma which is very painful for him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints about safety hazards, leading to two deficiency reports, with the same accident prevention issue cited in both 2023 and 2025 surveys indicating a persistent safety concern. The facility shows recurring problems across resident assessment and care planning, quality of care including nutrition and respiratory services, and infection control. While all deficiencies have reported correction dates, the repeated safety violations and broad range of care issues across multiple surveys suggest ongoing operational challenges that warrant careful consideration during any visit.
Mar 12, 2025Routine11
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 29, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 29, 2023Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 17, 2022Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Meet other general requirements.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jul 29, 2023
$15,737
Ownership & Operations
Who Operates This Facility
Guardian Care Nursing & Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit guardiancarenursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Commons at Orlando Lutheran Towers
2.5 miNursing Home · Orlando, FL
Metro West Nursing and Rehab Center
3.0 miNursing Home · Orlando, FL
Solaris Healthcare Windermere
3.2 miNursing Home · Orlando, FL
Rehabilitation Center of Winter Park
5.7 miNursing Home · Maitland, FL
Westminster Baldwin Park
6.2 miNursing Home · Orlando, FL
Serenity Years LLC
6.6 miAssisted Living · Orlando, FL