Metro West Nursing and Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 136 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and activity programs, which can significantly aid recovery. However, due to consistent reports of understaffing and slow response times, we strongly advise that family members remain highly involved in daily advocacy to ensure their loved one's needs are addressed promptly.
Google Reviews
Google Reviews
136 reviews on Google“Metro West Nursing and Rehab Center receives highly polarized feedback, with many families praising the physical therapy department and individual staff members for their dedication to recovery. However, a significant number of reviewers report critical issues regarding chronic understaffing, slow response times to call lights, and poor communication with management. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and active social programs
- Clean and well-maintained facility grounds
- Compassionate individual nursing and support staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 14 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 7 reviewers)
- Inconsistent or poor quality of food (mentioned by 6 reviewers)
- Medication management and dispensing errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through what a typical day looks like for a resident who enjoys staying busy?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly for residents?
- 3I see that you actively engage with families through your online reviews; how do you typically handle communication with families when they have concerns about a loved one's care?
- 4With medication management being a critical part of health, could you explain the double-check process your nursing team uses to ensure accuracy during medication passes?
- 5We’ve heard great things about your therapy programs, but could you tell us how you are working to improve the consistency and quality of the dining experience for residents?
- 6In the event of a sudden medical change or emergency, what is the process for notifying the family and ensuring the attending physician is updated immediately?
Personalized based on this facility's data
Key Review Excerpts
“Everyone in Physical Therapy is great but Alba performed miracles on Jim. When he left he could stand up with help, hold himself up alone for 5 minutes and actually take a few”
“My experience is that while the facility and much of the staff are really good and friendly the Family has to be very involved and advocate for their loved one. When the staff, from the director to the cafeteria staff and the laundry staff see you there regularly I feel they are much more attentive to your loved one's needs.”
“I first of all want To say thank you To the physical therapy team, they were awesome in my recovery and I am very independent now... Next, I want to say the head of place Wendy did not take me in consideration for the things I needed the food I had ordered the same thing for every day”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Metro West has a concerning pattern of recurring deficiencies across all three surveys, with families filing complaints about daily care assistance and medication services. The facility shows persistent issues in resident assessment and care planning, medication management, and quality of care including nutrition and mobility support. While all deficiencies have correction dates, the repeated violations suggest ongoing operational challenges that warrant careful evaluation during your visit.
Aug 28, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 22, 2024Routine9
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 22, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 12, 2022Routine2
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Metro West Nursing and Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 29 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Mangine, John
Owner
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit metrowestrehab.com
Medicare data downloads
Original nursing home datasets
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