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Soco Village

Families consistently rate this highly — reviewers highlight long-tenured and attentive nursing staff. Schedule a visit to confirm the fit.

3700 Payload Pass, Greater South River City · Austin, TX 78704129 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.5/5

based on 30 Google reviews

5
4
3
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1
Soco Village Assisted Living in Austin, TX — Street View
Street View

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What this means for your family

This facility is an excellent choice if you value a clean, beautiful environment and a staff that builds deep, long-term relationships with residents. However, if your loved one has high-acuity needs requiring immediate response to call lights, you should specifically inquire about their evening staffing levels and protocols for rapid assistance.

Google Reviews

Google Reviews

30 reviews on Google
Families considering SoCo Village can expect a bright, beautifully designed, and exceptionally clean community with a highly praised, long-tenured staff. While many reviewers celebrate the personalized care and vibrant social outings, one significant historical concern involves delayed response times and staffing shortages on certain floors during evening hours.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities9.0Meds5.0MemoryN/AComms9.0ValueN/A

Strengths

  • Long-tenured and attentive nursing staff
  • Clean and beautifully designed facility
  • Engaging social activities and community outings
  • Personable and professional leadership

Concerns

  • Slow response times to call lights
  • Staffing shortages on certain floors during evenings

Rating Trends

Tap a year to see what changed

2345.02020(1)1.02021(1)5.02022(3)4.52023(14)4.42024(9)5.02025(5)

Distribution · 33 analyzed

5
26
4
4
3
0
2
0
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3

How They Respond to Reviews

97%response rate
Good

The owner provides highly personalized and empathetic responses to detailed reviews, often referencing specific staff members or family members mentioned. For negative reviews, they maintain a professional and non-defensive tone, inviting direct communication to resolve issues.

Questions for Your Tour

  • 1It's wonderful to see how much care goes into the design and cleanliness of the facility; how do you ensure the community stays so beautifully maintained for the residents?
  • 2I noticed the leadership team is very responsive to feedback; how does the management team work with families to address any day-to-day concerns?
  • 3With the nursing staff being such a long-tenured part of the community, how do they help new residents transition into the assisted living program?
  • 4What are some of the favorite community outings or social activities that the residents currently enjoy?
  • 5How do you manage call light responses during the evening hours to ensure everyone gets timely assistance?
  • 6For residents requiring more specialized support, what specific safety measures are in place within your memory care wing?

Personalized based on this facility's data


Key Review Excerpts

SoCo Village has been transformational for us as a lot a family. ... so many of their staff have have been there for years, and they all know my mom by name

Long-term resident's family · 2025★★★★★

The highest level of care was needed for her and SoCo could provide it in surroundings that didn't look or feel like a hospital.

End-stage renal disease/Hospice family member · 2024★★★★★

The level of care she is getting and the caring nature of the caretakers is beyond anything I have experienced. I feel like they have taken all the burden off of me.

Long-term resident's family · 2024★★★★★
Source: 30 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

3total
1deficiencies

Key Findings

SoCo Village has had recent regulatory issues involving medication administration errors and serious enforcement actions regarding resident safety. Specifically, the facility has faced administrative penalties for failing to ensure residents were free from abuse, neglect, and exploitation.

Feb 12, 2026Enforcement
PenaltyReport

Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.

Jan 29, 2024Enforcement
PenaltyReport

Administrative Penalty — 553.267(a)(3)(E)(ii) The facility failed to ensure each resident was free from abuse, neglect, and exploitation.

Jan 25, 2023Routine

Health Code (1 violations)

Health CodeCorrected Feb 21, 2023

The facility failed to ensure that a licensed person or a trained, authorized, and delegated person administered medications according to physician's orders.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Soco Assisted Living LLC

Organization Type

for profit

Management Company

JCI MANAGEMENT LLC

Administrator

MELISSA NIX

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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