Brookdale Westlake Hills
Limited public data on Brookdale Westlake Hills. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 81 Google reviews
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What this means for your family
This facility is a strong candidate for short-term rehabilitation due to its excellent therapy team, but it is a risky choice for long-term skilled nursing. If you choose this facility, you must implement a strict monitoring plan for medication administration and call button response times, as multiple families have reported life-threatening neglect.
Google Reviews
Google Reviews
81 reviews on Google“Families should approach this facility with significant caution, as reviews reveal a stark divide between high-quality rehabilitation therapy and severe medical neglect in skilled nursing. While many praise the physical therapy team and the beauty of the independent living community, there are frequent, serious allegations regarding delayed call button responses, medication errors, and inadequate staffing.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Beautifully maintained and clean facilities
- Kind and professional rehabilitation staff
- High-quality amenities like pool and hot tub in independent living
Concerns
- Delayed response to nurse call buttons (mentioned by 6 reviewers)
- Inadequate staffing levels and neglect (mentioned by 5 reviewers)
- Poor communication between staff and families (mentioned by 4 reviewers)
- Loss or theft of personal belongings (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you integrate those services into a resident's weekly routine?
- 2With the beautiful pool and hot tub available, what kind of social activities or group outings do you typically organize for the residents?
- 3How does the nursing team ensure that call buttons are answered promptly, especially during the busier evening or overnight hours?
- 4What specific protocols do you have in place to ensure medication is administered accurately and documented correctly every time?
- 5How do you maintain consistent communication with family members regarding updates on a loved one's well-being and any changes in their care?
- 6What steps does the staff take to ensure that residents' personal belongings are kept secure and organized within their rooms?
Personalized based on this facility's data
Key Review Excerpts
“The physical, occupational and speech therapist have done an outstanding job with her. She has done A180. I'm very pleased with staff and administration at Brook dale.”
“The amount of neglect and medical malpractice this facility practices is ridiculous. My good friend was checked in for not even 6 hours and was left PURPLE f4om lack of oxygen after she had been screaming for help for hours”
“I was at Brookdale Westlake for a short stay physical therapy rehab. Let’s just say I had other issues. They helped me with them all. The staff was kind, caring and even humorous when I needed it.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Westlake Hills underwent its most recent comprehensive inspection on December 28, 2023, and no violations of state standards were found. Additionally, there are no recorded enforcement actions against the facility.
Dec 28, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Fort Austin Limited Partnership
for profit
STEVEN NASTASI
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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