Loading EveryPlace content…
Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 85 Google reviews
Email Riverside Nursing and Rehabilitation Center to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Families considering Riverside Nursing and Rehabilitation Center will find a polarizing landscape of experiences. While many reviewers praise the compassionate therapy teams and a recent sense of improved management, there are serious, recurring allegations regarding neglect, poor hygiene, and difficulty contacting the facility by phone.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
The owner uses a highly structured, template-based approach that varies between personalized recognition for positive reviews and professional escalation for negative ones. While positive responses often name-drop specific staff members mentioned in the review, negative responses rely on standardized requests for direct contact to resolve issues.
Personalized based on this facility's data
Key Review Excerpts
“Riverside Nursing and Rehabilitation Center provided outstanding care for our loved one. The staff was kind, attentive, and truly dedicated to each resident’s well-being. Therapy services were excellent, and the facility was clean and welcoming.”
“The new management is taking this place to another level. Staff and management always receptive and courteous. I love that the residents are always actively engaged in different activities too.”
“The nurses sit at nurse’s station talking and being on their phones and the CNAs walk right by the patient’s room with call lights on or look in room and don’t acknowledge patients needs.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with multiple families filing complaints leading to 14 deficiencies. Recurring problems center on resident rights (accommodating preferences, dignity, visitation), nutrition and dietary services, and infection control. Many issues persist across surveys from 2022 to 2025, including repeated problems with food safety, care planning, and maintaining a safe environment, suggesting ongoing challenges with consistent quality improvement despite reported corrections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Mar 26, 2025
$10,820
Fine
Sep 5, 2023
$77,407
Hamilton County Hospital District
for profit
SONGBIRD HEALTHCARE, INC
GEORGE HICKLIN
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 9 of 10
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
Soco Village
3.3 miAssisted Living · Austin, TX
Heritage Park Rehabilitation and Skilled Nursing Center
4.3 miNursing Home · Austin, TX
Brookdale Westlake Hills
6.1 miNursing Home · Austin, TX
Brookdale Westlake Hills
6.1 miAssisted Living · Austin, TX
Barton Valley Rehabilitation and Healthcare Center
6.4 miNursing Home · Austin, TX
Sodalis Austin
6.6 miAssisted Living · Austin, TX