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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 90% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families should exercise significant caution, as recent reviews highlight severe allegations of medical neglect, medication errors, and dangerously slow response times to call buttons. While some residents praise the rehabilitation therapy and the kindness of specific nursing staff, there is a recurring pattern of reports regarding understaffing and poor communication from management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 98 analyzed
The owner relies heavily on templated, repetitive scripts that use standardized phrases like 'take your comments seriously' and 'top priority.' While they attempt to personalize by using the reviewer's name, the core content of the response rarely addresses the specific details of the complaint.
Personalized based on this facility's data
Key Review Excerpts
“The amount of neglect and medical malpractice this facility practices is ridiculous. My good friend was checked in for not even 6 hours and was left PURPLE f4om lack of oxygen after she had been screaming for help for hours”
“The staff was kind, caring and even humorous when I needed it. They helped me with any confusing issues. All services were just what I needed.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed numerous complaints triggering 12 deficiencies, indicating ongoing concerns about care quality. The facility has recurring issues with safety supervision and accident prevention, abuse and neglect protection, and medication management. While most deficiencies show correction dates, the pattern of repeated problems in critical areas like resident safety and multiple recent complaints suggest persistent care challenges that warrant careful consideration.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
May 1, 2024
$7,800
Fine
Jan 26, 2024
$33,758
Fine
Dec 29, 2023
$7,446
Fine
Dec 29, 2023
$14,518
Fine
Nov 5, 2023
$9,311
Fine
Aug 27, 2023
$227,728
Brookdale Senior Living INC
for profit
JACOB R LEBLANC
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 3 (Lowest rating)
Owners
American Retirement Corporation
Owner (parent company) · Organization
Arcpi Holdings INC
Owner (parent company) · Organization
Brookdale Senior Living INC
Owner (parent company) · Organization
Kussow, Dawn
Owner (parent company)
White, Chadwick
Owner (parent company)
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
85 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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