Brookdale Westlake Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 80 Google reviews
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What this means for your family
While the rehabilitation therapy and certain nursing staff members are highly regarded, the facility is currently facing serious, recurring allegations of medical neglect and slow emergency response. If you choose this facility, you must implement a rigorous daily check-in routine to monitor medication administration and ensure call buttons are being answered promptly.
Google Reviews
Google Reviews
80 reviews on Google“Families should exercise significant caution, as recent reviews highlight severe allegations of medical neglect, medication errors, and dangerously slow response times to call buttons. While some residents praise the rehabilitation therapy and the kindness of specific nursing staff, there is a recurring pattern of reports regarding understaffing and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Skilled rehabilitation and physical therapy teams
- Kind and compassionate individual caregivers
- Beautifully maintained and clean facility
- Friendly and welcoming community atmosphere
Concerns
- Slow response times to nurse call buttons (mentioned by 5 reviewers)
- Understaffing and neglect of basic care (mentioned by 4 reviewers)
- Loss or theft of personal belongings (mentioned by 3 reviewers)
- Poor communication from administration (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
The owner relies heavily on templated, repetitive scripts that use standardized phrases like 'take your comments seriously' and 'top priority.' While they attempt to personalize by using the reviewer's name, the core content of the response rarely addresses the specific details of the complaint.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; could you tell us more about how the rehabilitation process works for new residents?
- 2How does the nursing staff ensure that medication is administered accurately and on schedule every day?
- 3What is the protocol for responding to nurse call buttons to ensure residents receive timely assistance with their needs?
- 4How does the administration keep families updated on changes in a resident's care or any important facility news?
- 5What steps are taken to ensure that residents' personal belongings and valuables are kept safe and organized?
- 6Could you describe what a typical day of social activities and community engagement looks like for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The amount of neglect and medical malpractice this facility practices is ridiculous. My good friend was checked in for not even 6 hours and was left PURPLE f4om lack of oxygen after she had been screaming for help for hours”
“I’m going to give the rehabilitation team a 👍. My boyfriend is a patient there and I visited him yesterday. I observed him in the physical therapy session and was extremely impressed with the wonderful staff.”
“The staff was kind, caring and even humorous when I needed it. They helped me with any confusing issues. All services were just what I needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 12 deficiencies, indicating ongoing concerns about care quality. The facility has recurring issues with safety supervision and accident prevention, abuse and neglect protection, and medication management. While most deficiencies show correction dates, the pattern of repeated problems in critical areas like resident safety and multiple recent complaints suggest persistent care challenges that warrant careful consideration.
Dec 3, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 14, 2025Routine9
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 1, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jan 26, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 26, 2024Routine15
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
May 1, 2024
$7,800
Fine
Jan 26, 2024
$33,758
Fine
Dec 29, 2023
$7,446
Fine
Dec 29, 2023
$14,518
Fine
Nov 5, 2023
$9,311
Fine
Aug 27, 2023
$227,728
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living INC
for profit
JACOB R LEBLANC
Chain Affiliation
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 3 (Worst)
Ownership & Management
Owners
American Retirement Corporation
Owner (parent company) · Organization
Arcpi Holdings INC
Owner (parent company) · Organization
Brookdale Senior Living INC
Owner (parent company) · Organization
Kussow, Dawn
Owner (parent company)
White, Chadwick
Owner (parent company)
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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