Barton Valley Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
This facility offers exceptional dining options and highly engaging social activities that can greatly improve a resident's quality of life. However, families should be extremely vigilant regarding nursing responsiveness and hygiene, as multiple recent reviews report significant delays in care and neglectful practices.
Google Reviews
Google Reviews
89 reviews on Google“Barton Valley is highly regarded by many for its compassionate, attentive nursing staff and engaging activity programs that foster a sense of community. However, several families have reported serious concerns regarding delayed response times to call lights, neglectful hygiene practices, and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging resident activities and events
- High-quality, varied dietary options
- Friendly and professional administrative team
Concerns
- Slow response times to call lights and assistance requests (mentioned by 3 reviewers)
- Difficulty reaching the facility via telephone (mentioned by 3 reviewers)
- Issues with hygiene and resident care (e.g., missed showers, soiled diapers) (mentioned by 3 reviewers)
- Staffing shortages affecting care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
The owner provides personalized, friendly responses to positive reviews and uses a structured approach to negative reviews by providing specific contact information for management or compliance. While they acknowledge grievances, they primarily focus on moving the conversation to private channels rather than resolving issues publicly.
Questions for Your Tour
- 1We've heard wonderful things about the variety of food here; could you tell us more about how the dietary options are customized for residents' needs?
- 2Since we want to ensure our loved one is always attended to, what steps are being taken to ensure call lights are answered promptly, especially during busy shifts?
- 3We noticed the administrative team is very professional; how do you typically handle communication with families if there are updates regarding a resident's care?
- 4Could you describe the types of social activities or special events that help keep the residents engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate assistance and notifying the family?
- 6What specific processes are in place to ensure that daily hygiene routines, like showers and personal care, are consistently managed and never overlooked?
Personalized based on this facility's data
Key Review Excerpts
“The staff and therapists at Barton Valley took good care of my mom. I’m grateful to them.”
“I recommend Barton Valley if your loved one wants to be spoiled. Their dietary department has a wide range of food selections to select from.”
“My father sat for 4 days with a tie around his arm from a blood draw... no showers for my father and it left mark and was so swollen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports leading to 10 deficiencies, indicating ongoing concerns about care quality. The facility has recurring issues with accident prevention and safety hazards, resident rights violations, and care planning assessments. While all deficiencies show correction dates, the pattern of repeated problems in safety and resident rights suggests families should carefully evaluate current conditions during visits.
Jan 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 2, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 26, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 6, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Mar 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Nexion Health at Austin, INC
for profit
NA
AMANDA MALEC
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 26
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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