Skyline Healthcare Center - San Jose
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Worst in MARINER HEALTH CARE chain · $105,089 in fines
What this means for your family
This facility offers a highly skilled rehabilitation team that is excellent for short-term post-surgical recovery. However, for long-term or hospice care, families should exercise extreme caution and closely monitor medication administration and wound care, as multiple reviewers have reported life-threatening neglect.
Google Reviews
Google Reviews
61 reviews on Google“Families considering Skyline Healthcare Center should be aware of significant discrepancies in care quality. While some rehab patients praise the professional medical team and physical therapists, numerous long-term residents' families report severe issues including medication errors, neglectful wound care, and inadequate response to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Professional rehabilitation and physical therapy team
- Compassionate and kind nursing staff
- Clean and well-maintained facility environment
Concerns
- Inadequate response to call lights and patient needs (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Inadequate wound care and hygiene practices (mentioned by 3 reviewers)
- Staffing shortages and lack of supervision (mentioned by 3 reviewers)
- Dietary issues and failure to follow special diets (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2How does the nursing team ensure that call lights are answered promptly and that all resident needs are met throughout the shift?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
- 4Can you walk us through your process for managing specialized diets and ensuring nutritional needs are met during meal times?
- 5How does the facility handle medical emergencies or sudden changes in a resident's condition during the night?
- 6What kind of daily activities or social engagement programs are available to help residents stay active and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“From the moment she arrived, she was treated with dignity, respect, and kindness by every member of the staff. I was particularly impressed by the case manager, CNA, physician, nurse, and physical therapist, who all worked together seamlessly to ensure her needs were met.”
“Within ten minutes at least 6 nurses came to introduce themselves and wanted to be sure I felt welcome here. After reading the reviews of this place I thought I would be going back to Valley Medical that night.”
“He fell out of bed screaming for help for over 30 minutes in the middle of the night. They woudn't give him the correct meds. 3 days before he passed 3 days before he passed a cockroach crawled down his oxygen tube.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of 140 deficiencies with significant family complaints reported to authorities. The most recurring issues involve nutrition and food safety, environmental cleanliness including repeated pest control problems, and medication management errors. While the facility corrects violations when cited, the same problems persist across multiple surveys, particularly with food safety, cleanliness standards, and pest control, suggesting ongoing quality concerns that families should carefully consider.
Mar 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 27, 2025Routine27
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 27, 2025Complaint1
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jan 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 11, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 21, 2024Complaint2
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Dec 11, 2023
$105,089
Ownership & Operations
Who Operates This Facility
Skyline Healthcare Center - San Jose
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 17 of 18 (Worst)
Ownership & Management
Owners
Gc Operating Company LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit skylinehealthcarecenter-sanjose.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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