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Public Google reviewers rate this highly and often mention compassionate and skilled memory care staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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Public Google reviewers rate Oakmont of San Jose highly. Reviewers highlight: compassionate and skilled memory care staff, engaging and creative resident activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Oakmont of San Jose is highly regarded by families for its compassionate memory care and engaging activity programs, including live music and creative workshops. Reviewers frequently praise the high quality of food and the attentive, skilled nursing staff. However, some past concerns regarding management professionalism and weekend tour availability have been noted.
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Distribution · 36 analyzed
The owner provides highly personalized responses that specifically mention staff members, resident outcomes, and specific community features mentioned in the reviews. The tone is consistently warm, empathetic, and professional.
Personalized based on this facility's data
Key Review Excerpts
“What really stood out was the food. It was real, authentic, and thoughtfully prepared—not pulverized or processed like we saw in other places.”
“Directors Paula and Sherry at Oakmont of San Jose not only accepted my mom, but gave her exceptional care.”
“The staff and management have always been kind, supportive and available. Even on their days off.”
Source: CA Community Care Licensing Division
The report details an investigation into three allegations: elevator maintenance, falsification of training records, and lack of emergency drills. The investigator concluded that all allegations were unfounded, meaning the complaints lacked a reasonable basis.
This report details a Complaint Investigation conducted on 01/08/2026 regarding allegations of staff lacking criminal record clearance. The investigation found the specific allegation to be unfounded after reviewing staff files and speaking with personnel. No actionable deficiencies were cited in the final report narrative.
The initial complaint alleged that facility staff did not obtain criminal record clearance. The investigation found this allegation to be unfounded.
This report details an investigation into multiple allegations, including inappropriate touching, pushing, restraint, and hygiene neglect. The investigation found that all allegations were unsubstantiated due to a lack of preponderance of evidence. Consequently, no deficiencies were cited per California Code of Regulations, Title 22.
The facility underwent an unannounced annual inspection. The inspector observed positive aspects, noting that resident rooms were equipped with necessary items, and safety equipment like fire extinguishers and detectors were serviced and functioning. Crucially, the report explicitly states that no deficiencies were cited during the visit.
The investigation report details findings from two separate complaint investigations conducted on 9/13/24. The first allegation regarding increased resident fees without proper notice was found SUBSTANTIATED, citing a failure to provide written notice of rate increases. The second allegation regarding failure to notify the physician of a change in condition was found UNSUBSTANTIATED.
For any rate increase due to a change in the level of care, the licensee must provide written notice to the resident and representative within two business days of initially providing services at the new level of care. The notice must detail the additional services and itemize the charges.
The investigation found multiple substantiated deficiencies related to infection control and resident rights. Specifically, staff were cited for failing to adhere to COVID-19 protocols (PPE/masking) and for improper medication handling, which poses immediate health risks. Additionally, a deficiency was noted regarding failure to maintain proper hand hygiene during medication administration.
Residents in all residential care facilities for the elderly must be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment.
Facility personnel must be sufficient in numbers and competent to provide the services necessary to meet resident needs, which was violated by administering contaminated medication.
Staff actions, such as not wearing appropriate PPE or mask while caring for COVID residents, pose an immediate health, safety, or personal rights risk to persons in care.
Hand hygiene protocols were not followed when assisting with medications, as staff failed to sanitize hands or use gloves before and after administering medication.
This report details a complaint investigation conducted on August 26, 2024, regarding an allegation of staff engaging in a verbal altercation in the presence of residents. After interviewing multiple residents and staff members, the department determined that there was not a preponderance of evidence to prove the alleged violation occurred.
This report details a complaint investigation conducted on August 26, 2024, regarding an allegation of staff engaging in a verbal altercation in the presence of residents. After interviewing multiple residents and staff members, the department determined that there was not a preponderance of evidence to prove the alleged violation occurred.
Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. This requirement is not met as evidenced by insufficient staffing to respond to resident alerts.
Oakmont Sr Lvng of San Jose Opco, LLC; Oakmont Mgm
KIPPIE CASTRONOVO
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CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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