Mission Skilled Nursing & Subacute Center
Strong Medicare quality ratings; families often praise compassionate and kind nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility is highly regarded for its warm, family-like atmosphere and excellent therapy staff. However, because one reviewer reported significant issues with nursing professionalism, families should maintain active communication with the administration to ensure care standards are being met during every shift.
Google Reviews
Google Reviews
22 reviews on Google“Families can expect a highly compassionate nursing and therapy team that many reviewers describe as treating patients like family. While most visitors report a warm and attentive environment, one reviewer raised serious concerns regarding unprofessionalism and a lack of compassion from certain nursing staff.”
Quality Themes
Strengths
- Compassionate and kind nursing staff
- Effective and encouraging therapy services
- Engaging recreational activities
- Clean and comfortable resident environment
Concerns
- Unprofessional and rude nursing behavior
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or family members by name. For negative reviews, the owner uses a standardized, professional template that acknowledges concerns while citing HIPAA limitations.
Questions for Your Tour
- 1It is wonderful to see how much the management cares about responding to all feedback; how do you use resident and family input to improve the facility?
- 2We have heard great things about the therapy services here; could you tell us more about how the therapists work with residents to encourage progress?
- 3The facility looks very clean and comfortable; what are your daily routines for maintaining the resident living areas?
- 4What kind of engaging recreational activities or social events are planned for the residents each week?
- 5How do the nursing staff ensure consistent, professional, and compassionate communication with families during care transitions?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very capable and I don’t say that lightly. I used to work as a CNA for three years, so I understand what good care looks like.”
“The nursing team is wonderful; very caring, attentive, and accommodating. I really enjoyed the activities, and the recreation director is great.”
“I visit my friend here every two weeks, and he is always clean, comfortable, and very well cared for. The staff are consistently kind, attentive, and polite.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mission Skilled Nursing has faced serious concerns with families filing six complaint reports that triggered federal investigations, revealing issues with abuse prevention and proper reporting of suspected incidents. The facility has recurring problems with medication management, fire safety systems, and care planning that span multiple surveys from 2021 to 2025. While most deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that families should carefully consider before placement.
Mar 24, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 9, 2025Routine18
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 8, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Mission Skilled Nursing & Subacute Center
for profit
Chain Affiliation
Covenant Care
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 24 (Best)
Ownership & Management
Owners
Covenant Care California, LLC
Owner · Organization
Centre Capital Investors V, Lp
Owner (parent company) · Organization
Centre Covenant Purchaser (b), LLC
Owner (parent company) · Organization
Centre Covenant Purchaser (q), LLC
Owner (parent company) · Organization
Centre Covenant Purchaser (s), LLC
Owner (parent company) · Organization
Centre V Secondary Fund, L.p.
Owner (parent company) · Organization
Covenant Care, LLC
Owner (parent company) · Organization
Covenant Holdco, LLC
Owner (parent company) · Organization
Covenant Subco, LLC
Owner (parent company) · Organization
State Treasurer of Mich Custodian of Public School Empl Rtmnt Systems
Owner (parent company) · Organization
Stockwell Fund II Lp
Owner (parent company) · Organization
Evans, Mary
Owner (parent company)
Levin, Robert
Owner (parent company)
Sims, Christine
Owner (parent company)
Torok, Andrew
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit thewinpa.com
Medicare data downloads
Original nursing home datasets
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