New Homestead Home for Adults, INC.
Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
The New Homestead is highly regarded for its warm, family-like atmosphere and dedicated care staff, making it a strong candidate for those prioritizing resident well-being and social engagement. However, families should be aware of potential administrative friction; ensure you clarify all financial policies and documentation requirements in writing before move-in to avoid the communication issues reported by some families.
Google Reviews
Google Reviews
44 reviews on Google“The New Homestead Home for Adults is a family-run assisted living facility that receives high praise for its warm, attentive staff and clean, home-like environment. Families frequently highlight the personalized care and active social programs, though some report significant frustrations regarding administrative communication and financial transparency.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Clean and well-maintained facility
- Active social and entertainment programs
- Personalized, family-oriented atmosphere
Concerns
- Unprofessional or rude communication from management/admissions (mentioned by 3 reviewers)
- Difficulty obtaining administrative documentation for insurance or refunds (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your active social calendar, could you walk us through a few of the most popular activities residents participated in this past week?
- 2How does your team handle the administrative side of things, such as coordinating insurance documentation or billing, to ensure families have a clear and seamless experience?
- 3When we have questions or need to discuss my loved one's care, what is the best way to maintain open and consistent communication with your management team?
- 4Could you explain the protocols your staff follows when a resident has a sudden medical need or an emergency during the overnight hours?
- 5We value the warm, family-oriented atmosphere here; how do you ensure that new residents feel welcomed and integrated into the community during their first few weeks?
- 6I noticed you make an effort to engage with feedback online; how do you use input from families to continuously improve the resident experience at New Homestead?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law lived at The New Homestead Home from January 2024 until May 15, 2025 when she passed away peacefully in a hospital. Her room was sunny with her own television, bathroom and small refrigerator. She was well taken care of by the New Homestead staff including case managers Shamenie and Felicia and her beloved aides Jasmine and Hannah.”
“The aides are very attentive, patient and available. The administrators are very straight to deal with...they keep their promises and discuss with you in a straight forward way what can and what cannot be accommodated.”
“The New Homestead is an old school family run assisted living facility. Several employees have worked there for more than a decade (a good indicator) and really care about the residents. You feel a good energy when you enter the Homestead.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
20 violations from 16 inspections
Sep 12, 2025Other
Records and reports
Apr 21, 2025Complaint
Admission standards
Resident protections
Environmental standards
Apr 11, 2025Other
Records and reports
Sep 3, 2024Other
Records and reports
Dec 15, 2023Other
Records and reports
Oct 16, 2023Complaint
Environmental standards
Feb 27, 2023Other
Records and reports
Aug 1, 2022Other
Records and reports
Ownership & Operations
Who Operates This Facility
New Homestead Home for Adults, INC.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit homesteadretirement.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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