Sierra Vista Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 130 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation due to its highly-rated physical therapy team. However, families should closely monitor the security of personal valuables and verify that night-shift responsiveness meets your standards.
Google Reviews
Google Reviews
130 reviews on Google“Families seeking rehabilitation will find a highly-regarded physical therapy team and many reviewers praise the compassionate nursing staff. However, there are significant, recurring reports of theft of personal belongings and inconsistent care quality during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Engaging activities and social programs
Concerns
- Theft of personal belongings and money (mentioned by 2 reviewers)
- Inconsistent care and responsiveness during night shifts (mentioned by 2 reviewers)
- Issues with cleanliness in certain resident rooms (mentioned by 2 reviewers)
- Loss of resident clothing and personal items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
The owner provides personalized, empathetic responses to both positive and negative reviews. They frequently use the reviewer's name and address specific staff members or incidents mentioned in the text.
Questions for Your Tour
- 1I noticed many people praise your physical therapy and rehab programs; could you tell me more about how you tailor those services to a resident's specific goals?
- 2It's great to see how much you engage with community feedback; how does the management team use resident and family suggestions to improve the facility?
- 3What steps are in place to ensure that residents' clothing and personal belongings are securely tracked and kept safe?
- 4How does the nursing team ensure consistent communication and responsiveness for residents during the overnight hours?
- 5Could you describe the daily dining experience and how you work to ensure meals are both nutritious and enjoyable for everyone?
- 6What are some of the favorite social programs or group activities that help residents stay active and connected here?
Personalized based on this facility's data
Key Review Excerpts
“Sierra Vista is an incredible facility. It is more of a 5 star hotel than a rehabilitation facility. My Mom was a patient twice this year. The nurses and the staff are very very nice and they treated her with compassion and respect.”
“The day shift is wonderful my husband gets along with all the nurses. The night shift is awful they allowed my husband to sit in his own feces for 12 hour they won't answer the call nurse button.”
“I have been at sierra Vista for 26 months. For the most part I have received good care here. I have strong and good relationships with most of our regular staff. For the first 2 years we have not had any thief here. It was unheard of. Now it is running rampant through the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sierra Vista Healthcare shows concerning recurring problems with families filing complaints about safety hazards and accident prevention issues. The facility consistently struggles with nutrition services, safety protocols, and medication management across multiple surveys dating back years. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident safety and dining services suggests ongoing operational challenges families should carefully consider.
Jan 9, 2026Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nov 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 27, 2024Routine20
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 2, 2024
$12,048
Ownership & Operations
Who Operates This Facility
Sierra Vista Healthcare
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 34 of 34 (Worst)
Ownership & Management
Owners
Asfc,llc
Owner · Organization
Aspen Skilled Healthcare INC
Owner (parent company) · Organization
Sequoia Healthcare Group LLC
Owner (parent company) · Organization
Orgill, Craig
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit sierravistahealth.com
Medicare data downloads
Original nursing home datasets
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