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Nursing HomeMedicaid Investigative

Shreveport Manor Skilled Nursing & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3302 Mansfield Road, Caddo Heights, South Highlands · Shreveport, LA 71103127 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 14 Google reviews

5
4
3
2
1
Shreveport Manor Skilled Nursing & Rehabilitation Nursing Home in Shreveport, LA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 7)
  • High staff turnover (53%)

Below average in LA · Critically understaffed (RN) · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

This facility has a dedicated nursing team that many families find compassionate, but there are recurring reports of inconsistent care for residents who require significant assistance. When touring, we recommend asking specifically about the staff-to-resident ratio for bed-bound patients and how the facility ensures timely responses to call lights.

Google Reviews

Google Reviews

14 reviews on Google
Shreveport Manor, also referred to as Roseview in reviews, receives polarized feedback regarding the quality of care. While several families praise the staff for providing loving, attentive, and professional care, others report significant concerns regarding cleanliness, odors, and inconsistent responsiveness to the needs of bed-bound residents.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Warm and compassionate nursing staff
  • Professional administrative leadership
  • Clean and well-maintained facility environment
  • Strong teamwork among care teams

Concerns

  • Inconsistent staff responsiveness to resident needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(1)5.02019(1)4.32021(3)4.52022(4)4.02023(4)2.52025(4)

Distribution · 17 analyzed

5
9
4
2
3
2
2
0
1
4

How They Respond to Reviews

86%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a high level of engagement with families online; how do you maintain that level of communication and responsiveness once a resident is moved in?
  • 2Given that staffing levels are a current focus for the facility, what specific steps are you taking to ensure that call lights are answered promptly and resident needs are met consistently?
  • 3With 11 recent state-reported deficiencies, could you walk me through the corrective action plans you have implemented to improve these specific areas of care?
  • 4I appreciate the feedback regarding your compassionate nursing team; how do you support your staff to ensure that this high quality of care remains consistent across all shifts?
  • 5What does a typical day look like for a resident here, and how do you tailor activities to ensure residents feel socially connected and active?
  • 6In the event of a sudden medical change or emergency, what is your protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

My Dear Sweet Beloved Mother Mrs. Velma L. Ross... Roseview Took Wonderful Gracious Kind Courteous And Exceptionally Loving And Tender Care Of My. Beloved Mother.

Long-term resident's family · 2023★★★★★

As a rehabilitation patient I would recommend this facility! I was welcomed in with plenty of warm arms, from the DON Jessica and the Asst. DON.

Rehab patient · 2022★★★★★

It's a nice facility, but like all of them some workers do not want to help the ones in need.My mother is bed-bound and need a lot of help, which she does not always get.

Long-term resident's family · 2025★★★☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.12hrs
16%
Registered nurses for medical care
Total Nursing
2.92hrs
71%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.3%
Worse than Avg
Here
31.3%
US
15.4%
LA
22.8%
Caddo
21.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
19.5%
LA
23.2%
Caddo
20.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
LA
2.1%
Caddo
5.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
LA
92.8%
Caddo
89.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
15.3%
LA
20.1%
Caddo
17.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
95.5%
LA
94.9%
Caddo
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
LA
84.8%
Caddo
77.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.7%
LA
76.2%
Caddo
75.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
1.6%
LA
3.3%
Caddo
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (8.3)
7 complaint-triggered

Shreveport Manor has a concerning pattern of 25 deficiencies across recent surveys, including 7 triggered by family complaints. The facility repeatedly struggles with resident rights violations, staff training and competency, and safety hazards, with the same issues appearing across multiple surveys. While the facility claims to have corrected most problems, the recurring nature of deficiencies in core care areas suggests ongoing systemic issues families should investigate during visits.

Aug 27, 2025Routine
8
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0575Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 9, 2025Complaint
3
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jul 30, 2024Routine
10
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0851Potential for harm · PatternCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0211Minimal · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Jul 1, 2024Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

May 9, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shreveport Manor Skilled Nursing & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Priority Management

Chain Size

38 facilities nationwide

Chain avg rating: 2.7/5 · Rank 26 of 38

Ownership & Management

Owners

Sdb Holdings

Owner · Organization

100%

Bauder, William

Owner (parent company)

Boulware, Douglas

Owner (parent company)

Boulware, Steven

Owner (parent company)

Key personnel

Priority Management Group, LLCManagerBauder, WilliamManagerBoulware, StevenManagerPriority Management Group, LLCAdp of the SnfBass, PatAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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