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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 8 Google reviews
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Progressive Care Center has a middle-range Medicare overall rating. Strengths include highly effective rehabilitation therapy. Some reviewers note concerns about medication management errors (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Progressive Care Center receives high praise for its rehabilitation therapy department, with multiple patients crediting the staff for significant recovery milestones. However, families and patients have raised serious concerns regarding medication management errors, unprofessional communication from nursing assistants, and basic amenities like water and ice access.
Quality Themes
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Concerns
Rating Trends
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Distribution · 10 analyzed
Personalized based on this facility's data
Key Review Excerpts
“I left walking on walker at home and was trained on home abilities to make transition easier. I was on 1st floor at 2550 kings Highway for 2 months. Every PT, OT therapist were amazing.”
“One day I questioned why I had not received my meds an hour later I was told my medications were given to someone else.”
“Some of the cnas are very unprofessional when speaking with family. Everytime I have spoken with them they had an attitude for no reason.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
7
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who got a urinary tract infection
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Progressive Care Center has faced consistent deficiencies across multiple care areas, with families filing complaints that led to findings of abuse protection failures and accident prevention issues. The facility shows recurring problems with resident rights, medication management, and safety oversight spanning three years. While all deficiencies have correction dates, the pattern of repeated violations in core care areas and complaint-triggered investigations raises concerns about consistent quality oversight.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Progressive Care Center
nonprofit
Owners
Willis Knighton Medical Center, INC.
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Official Website
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