Progressive Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 8 Google reviews
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What this means for your family
The facility's rehabilitation therapy team is highly effective and frequently recommended for recovery. However, families should be vigilant regarding medication management and monitor interactions with nursing assistants, as there are documented concerns regarding safety and professional communication.
Google Reviews
Google Reviews
8 reviews on Google“Progressive Care Center receives high praise for its rehabilitation therapy department, with multiple patients crediting the staff for significant recovery milestones. However, families and patients have raised serious concerns regarding medication management errors, unprofessional communication from nursing assistants, and basic amenities like water and ice access.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Dedicated and skilled nursing staff
- Supportive and kind care for patients and families
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional communication from nursing assistants (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the rehabilitation therapy here; could you tell us more about how the therapists work with residents to regain their independence?
- 2What specific protocols do you have in place to ensure medication is administered accurately and double-checked by the nursing staff?
- 3How do the nursing assistants and nurses communicate with family members to keep us updated on any changes in our loved one's condition?
- 4Can you describe what a typical day looks like for a resident, including any social activities or group outings?
- 5In the event of a medical emergency during the night, what is the immediate process for getting a doctor or physician involved?
- 6How do you ensure that the high level of skilled nursing care mentioned by some families is maintained consistently across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“I left walking on walker at home and was trained on home abilities to make transition easier. I was on 1st floor at 2550 kings Highway for 2 months. Every PT, OT therapist were amazing.”
“One day I questioned why I had not received my meds an hour later I was told my medications were given to someone else.”
“Some of the cnas are very unprofessional when speaking with family. Everytime I have spoken with them they had an attitude for no reason.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
9
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Progressive Care Center has faced consistent deficiencies across multiple care areas, with families filing complaints that led to findings of abuse protection failures and accident prevention issues. The facility shows recurring problems with resident rights, medication management, and safety oversight spanning three years. While all deficiencies have correction dates, the pattern of repeated violations in core care areas and complaint-triggered investigations raises concerns about consistent quality oversight.
Feb 26, 2025Routine5
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 20, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 15, 2023Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Progressive Care Center
nonprofit
Ownership & Management
Owners
Willis Knighton Medical Center, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit wkhs.com
Medicare data downloads
Original nursing home datasets
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