Claiborne Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Worst in NEXION HEALTH chain · $112,947 in fines
What this means for your family
Claiborne Healthcare Center has a strong reputation for its rehabilitation services and active social environment, often praised by residents. However, families should be aware of recurring complaints regarding hygiene, pests, and responsiveness to call lights. We strongly recommend conducting an unannounced visit to observe the facility's cleanliness and staff engagement levels firsthand.
Google Reviews
Google Reviews
73 reviews on Google“Claiborne Healthcare Center receives highly polarized feedback, with many residents and staff praising the facility as a caring, family-like environment, while family members of residents report serious concerns regarding neglect and hygiene. While the therapy department and specific staff members are frequently commended for their dedication, multiple reports of poor communication, slow call-light response times, and cleanliness issues suggest significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehabilitation therapy department
- Warm, family-oriented atmosphere
- Engaging activities and social interaction
- Administrator and specific staff members frequently praised by name
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 3 reviewers)
- Sanitation issues including roaches and cleanliness of patient rooms (mentioned by 3 reviewers)
- Poor quality or unappealing food (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the rehabilitation therapy department and the warm atmosphere here; could you tell us more about the specific activities planned to keep residents socially engaged?
- 2Since we want to ensure our loved one is always attended to, what is the current process for responding to call lights and ensuring staff can reach a resident quickly?
- 3Could you walk us through your protocols for medication management and how you ensure accuracy and timely administration?
- 4What steps are being taken to maintain the cleanliness and sanitation of the resident rooms and common areas?
- 5We'd love to know more about the dining experience; how is the menu planned and how do you ensure the food is both nutritious and appealing to residents?
- 6In the event of a medical emergency during the night or over the weekend, what is the immediate procedure for getting care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“When I came to Claiborne in April I could not walk or stand up and I was in a state of depression my CNA and nurse got me up and into physical therapy where my depression subsided.”
“They need to do much better when it comes their patients I watch them ask for cleaning and clothing the reply was we about to get off iv came in numerous of times and my mother had on the same clothing from the day before and dirty diapers.”
“Family cry to be remove from this facility, roaches and flys when we complaint about it, they said we just had it spray...some of the nursing assistant was outside, leave the building ,the call light comes on but no one shows up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 16 of 44 deficiencies found across multiple surveys. Recurring problems include care planning, medication management, and safety supervision, with some issues persisting across multiple inspections. While the facility corrects cited deficiencies, the pattern of complaints suggests ongoing quality concerns that warrant careful consideration before placement.
Apr 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 29, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 30, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 22, 2024Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Federal Penalties
Fine
Apr 30, 2024
$15,665
Fine
Feb 5, 2024
$97,282
Ownership & Operations
Who Operates This Facility
Claiborne Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 42 of 51 (Worst)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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