Willis-Knighton Extended Care Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy to regain mobility. However, families should closely monitor medication administration and maintain active communication with CNAs to ensure professional standards are met.
Google Reviews
Google Reviews
8 reviews on Google“Families can rely on this facility for exceptional rehabilitation and physical therapy services, which multiple reviewers credited with significant recovery milestones. However, serious concerns exist regarding medication management errors and the professionalism of certain nursing assistants.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Kind and caring nursing staff
- Effective transition planning for home care
Concerns
- Medication administration errors
- Unprofessional attitude from CNAs
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2With such an impressive 5-star CMS rating for staffing, how do you ensure that the care remains consistent and personal for each resident?
- 3What specific protocols do you have in place to ensure medication is administered accurately and safely every time?
- 4How does the nursing team communicate important updates or changes in health status to family members to ensure we are always in the loop?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6What kind of daily activities or social outings do you organize to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“WK Extended Care/Progressive Care has the best rehabilitation therapists. I have a rare muscle disease where I lost my ability to walk and no arm strength. They gave me my life back.”
“The therapist and nurses that i came in contact with were very nice. Some of the cnas are very unprofessional when speaking with family.”
“I will say the physical therapy dept is great. After 3 wks I could motivate with walker. The other part of my stay dealing with so many issues took its toll on me. You cannot get coffee, ice, water is out of the sink in your room. Difficulty getting my medication.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a minimal deficiency record with only 2 issues across 2 surveys, including one complaint-triggered by families regarding care planning. The problems involved food safety procedures and developing complete care plans for residents' needs. Both deficiencies were corrected by the facility, suggesting responsive management when issues are identified.
Mar 12, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Willis-Knighton Extended Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit wkhs.com
Medicare data downloads
Original nursing home datasets
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