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Nursing HomeMedicaid Investigative

Shady Knoll Center for Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

41 Skokorat Street, Seymour, CT 06483128 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 106 Google reviews

5
4
3
2
1
Shady Knoll Center for Health & Rehabilitation Nursing Home in Seymour, CT — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (15 vs median 12)

Bottom 25% in CT · Below recommended RN staffing · Worst in NATIONAL HEALTH CARE ASSOCIATES chain · No penalties on record

Source: Medicare data

What this means for your family

Shady Knoll features a highly regarded physical therapy department and many friendly staff members who can make a stay more comfortable. However, because multiple reviewers have reported serious issues with call bell responsiveness and night-shift care, we strongly advise families to visit frequently and monitor their loved one's daily hygiene and medication schedule closely.

Google Reviews

Google Reviews

106 reviews on Google
Shady Knoll Center for Health & Rehabilitation receives highly polarized feedback, with many families praising the dedicated physical therapy team and friendly staff, while others report severe concerns regarding neglect and poor hygiene. While some visitors find the facility clean and welcoming, multiple reviewers have documented instances of call bells going unanswered, residents being left in soiled conditions, and inconsistent care during night shifts. Families should be aware that experiences appear to vary significantly depending on the specific wing and shift.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities7.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective and motivated physical therapy team
  • Friendly and welcoming reception and administrative staff
  • Efficient electronic check-in system for visitors
  • Compassionate care noted by many long-term family members

Concerns

  • Unresponsive nursing staff and failure to answer call bells (mentioned by 6 reviewers)
  • Poor hygiene, cleanliness issues, and reports of soiled residents (mentioned by 7 reviewers)
  • Inconsistent or poor quality of food service (mentioned by 5 reviewers)
  • Unprofessional or rude behavior from night shift staff (mentioned by 4 reviewers)
  • Significant weight loss or health decline during short-term stays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(1)'21(2)'23(3)'25(53)'26(18)

Distribution · 96 analyzed

5
57
4
11
3
2
2
3
1
23

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
  • 2What specific protocols do you have in place to ensure call bells are answered promptly and nursing staff are easily accessible to residents?
  • 3How does the facility manage daily hygiene and cleanliness routines to ensure every resident feels comfortable and well-cared for?
  • 4Could you describe the meal planning process and how you ensure the dining experience is both nutritious and enjoyable for everyone?
  • 5What is the process for communicating important medical updates or changes in medication management to family members?
  • 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff at Shady Knoll was prompt and thorough in their initial assessment of my mother immediately when she was admitted. Everyone was friendly and professional putting my mother at ease.

Family member · 2025★★★★★

The late night nurse from after 11:00 p.m to 7:00 a.m. from Monday to Friday has a problem with getting pain medication delivered in a timely manner; sometimes close to an hour and a half late.

Rehab patient · 2025★★★★

My grandmother checked herself out because the staff wouldn’t take her seriously when she stated she needed to go to the bathroom. So with saying that, she spoiled herself, not once, not twice but 3 times because the staff was not attending to her needs.

Granddaughter · 2025★★★★
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.55hrs
86%
All nurses + aides combined
Staff Turnover
20%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

11

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility39.9%
Worse than Avg
Here
39.9%
US
12.1%
CT
19.7%
Naugatuck vly
24.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.3%
Worse than Avg
Here
70.3%
US
93.4%
CT
88.0%
Naugatuck vly
88.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.1%
Worse than Avg
Here
81.1%
US
95.5%
CT
93.5%
Naugatuck vly
94.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
19.5%
CT
17.4%
Naugatuck vly
20.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
CT
24.9%
Naugatuck vly
27.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
15.4%
CT
17.8%
Naugatuck vly
15.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
81.8%
CT
71.0%
Naugatuck vly
71.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
79.7%
CT
69.7%
Naugatuck vly
68.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CT
1.5%
Naugatuck vly
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (12.8)
12 complaint-triggered

This facility has faced recurring problems with multiple families filing complaints about serious care issues over the past three years. The most persistent deficiencies involve patient care delivery, family notification about resident conditions, and medication management, with these problems appearing across multiple surveys despite corrections. While all violations show correction dates, the pattern of repeated issues in core care areas suggests ongoing quality challenges families should investigate thoroughly.

Jul 21, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 30, 2025Routine
14
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Jun 17, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 16, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 18, 2023Routine
16
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 18, 2023Complaint
4
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shady Knoll Center for Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 41 of 43 (Worst)

Ownership & Management

Owners

Bg II Opco Ml LLC

Owner · Organization

100%

Cedar Hill Capital Associates LLC

Owner (parent company) · Organization

Dymer Holdings LLC

Owner (parent company) · Organization

Ilana Ostreicher Family Trust

Owner (parent company) · Organization

Juniper Capital Associates LLC

Owner (parent company) · Organization

Marc Ephram Ostreicher Family Trust

Owner (parent company) · Organization

Oak Management Capital LLC

Owner (parent company) · Organization

Ysro Trust

Owner (parent company) · Organization

Zadun II Holdings LLC

Owner (parent company) · Organization

Ehrenfeld, Mindy

Owner (parent company)

David Ostreicher Family Trust

Owner (parent company) · Organization

Ej Capital Holdings LLC

Owner (parent company) · Organization

Gm Equities LLC

Owner (parent company) · Organization

Gray Family Investors LLC

Owner (parent company) · Organization

Levon Papa II LLC

Owner (parent company) · Organization

Lpklr LLC

Owner (parent company) · Organization

Michelle Ostreicher Family Trust

Owner (parent company) · Organization

Patriot Hc 233 LLC

Owner (parent company) · Organization

Shayna Steg Family Trust

Owner (parent company) · Organization

White Deer Investments, LLC

Owner (parent company) · Organization

Yitzchok Steg Family Trust

Owner (parent company) · Organization

Ehrenfeld, Jacob

Owner (parent company)

Gelbtuch, Jay

Owner (parent company)

Lopiansky, Rebecca

Owner (parent company)

Millstein, Nechama

Owner (parent company)

Ostreicher, David

Owner (parent company)

Ostreicher, Marvin

Owner (parent company)

Ostreicher, Michelle

Owner (parent company)

Steg, Shayna

Owner (parent company)

Steg, Yitzchok

Owner (parent company)

Weisz, David

Owner (parent company)

Wolkenfeld, Stefan

Owner (parent company)

Key personnel

Cedar Hill Capital Associates LLC5% or Greater Security InterestIlana Ostreicher Family Trust5% or Greater Security InterestJuniper Capital Associates LLC5% or Greater Security InterestMarc Ephram Ostreicher Family Trust5% or Greater Security InterestMaster Tenant Holdco Ct5 II LLC5% or Greater Security Interest
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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