Shady Knoll Center for Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 106 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · Worst in NATIONAL HEALTH CARE ASSOCIATES chain · No penalties on record
What this means for your family
Shady Knoll features a highly regarded physical therapy department and many friendly staff members who can make a stay more comfortable. However, because multiple reviewers have reported serious issues with call bell responsiveness and night-shift care, we strongly advise families to visit frequently and monitor their loved one's daily hygiene and medication schedule closely.
Google Reviews
Google Reviews
106 reviews on Google“Shady Knoll Center for Health & Rehabilitation receives highly polarized feedback, with many families praising the dedicated physical therapy team and friendly staff, while others report severe concerns regarding neglect and poor hygiene. While some visitors find the facility clean and welcoming, multiple reviewers have documented instances of call bells going unanswered, residents being left in soiled conditions, and inconsistent care during night shifts. Families should be aware that experiences appear to vary significantly depending on the specific wing and shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and motivated physical therapy team
- Friendly and welcoming reception and administrative staff
- Efficient electronic check-in system for visitors
- Compassionate care noted by many long-term family members
Concerns
- Unresponsive nursing staff and failure to answer call bells (mentioned by 6 reviewers)
- Poor hygiene, cleanliness issues, and reports of soiled residents (mentioned by 7 reviewers)
- Inconsistent or poor quality of food service (mentioned by 5 reviewers)
- Unprofessional or rude behavior from night shift staff (mentioned by 4 reviewers)
- Significant weight loss or health decline during short-term stays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2What specific protocols do you have in place to ensure call bells are answered promptly and nursing staff are easily accessible to residents?
- 3How does the facility manage daily hygiene and cleanliness routines to ensure every resident feels comfortable and well-cared for?
- 4Could you describe the meal planning process and how you ensure the dining experience is both nutritious and enjoyable for everyone?
- 5What is the process for communicating important medical updates or changes in medication management to family members?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff at Shady Knoll was prompt and thorough in their initial assessment of my mother immediately when she was admitted. Everyone was friendly and professional putting my mother at ease.”
“The late night nurse from after 11:00 p.m to 7:00 a.m. from Monday to Friday has a problem with getting pain medication delivered in a timely manner; sometimes close to an hour and a half late.”
“My grandmother checked herself out because the staff wouldn’t take her seriously when she stated she needed to go to the bathroom. So with saying that, she spoiled herself, not once, not twice but 3 times because the staff was not attending to her needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring problems with multiple families filing complaints about serious care issues over the past three years. The most persistent deficiencies involve patient care delivery, family notification about resident conditions, and medication management, with these problems appearing across multiple surveys despite corrections. While all violations show correction dates, the pattern of repeated issues in core care areas suggests ongoing quality challenges families should investigate thoroughly.
Jul 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 30, 2025Routine14
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 17, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 16, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 18, 2023Routine16
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 18, 2023Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Shady Knoll Center for Health & Rehabilitation
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 41 of 43 (Worst)
Ownership & Management
Owners
Bg II Opco Ml LLC
Owner · Organization
Cedar Hill Capital Associates LLC
Owner (parent company) · Organization
Dymer Holdings LLC
Owner (parent company) · Organization
Ilana Ostreicher Family Trust
Owner (parent company) · Organization
Juniper Capital Associates LLC
Owner (parent company) · Organization
Marc Ephram Ostreicher Family Trust
Owner (parent company) · Organization
Oak Management Capital LLC
Owner (parent company) · Organization
Ysro Trust
Owner (parent company) · Organization
Zadun II Holdings LLC
Owner (parent company) · Organization
Ehrenfeld, Mindy
Owner (parent company)
David Ostreicher Family Trust
Owner (parent company) · Organization
Ej Capital Holdings LLC
Owner (parent company) · Organization
Gm Equities LLC
Owner (parent company) · Organization
Gray Family Investors LLC
Owner (parent company) · Organization
Levon Papa II LLC
Owner (parent company) · Organization
Lpklr LLC
Owner (parent company) · Organization
Michelle Ostreicher Family Trust
Owner (parent company) · Organization
Patriot Hc 233 LLC
Owner (parent company) · Organization
Shayna Steg Family Trust
Owner (parent company) · Organization
White Deer Investments, LLC
Owner (parent company) · Organization
Yitzchok Steg Family Trust
Owner (parent company) · Organization
Ehrenfeld, Jacob
Owner (parent company)
Gelbtuch, Jay
Owner (parent company)
Lopiansky, Rebecca
Owner (parent company)
Millstein, Nechama
Owner (parent company)
Ostreicher, David
Owner (parent company)
Ostreicher, Marvin
Owner (parent company)
Ostreicher, Michelle
Owner (parent company)
Steg, Shayna
Owner (parent company)
Steg, Yitzchok
Owner (parent company)
Weisz, David
Owner (parent company)
Wolkenfeld, Stefan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit nhca.com
Medicare data downloads
Original nursing home datasets
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