Oak Ridge Rehabilitation & Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High RN turnover (63%)
Below average in PA · Below recommended RN staffing · $113,058 in fines
What this means for your family
Oak Ridge is widely praised for its cleanliness and compassionate nursing care, making it a strong candidate for those prioritizing a welcoming environment. However, families should be proactive in labeling all personal items to prevent loss and should request clear, written documentation regarding billing and discharge plans to avoid the administrative frustrations noted by some families.
Google Reviews
Google Reviews
108 reviews on Google“Oak Ridge Rehabilitation & Healthcare Center receives high praise for its clean, well-maintained facility and a staff that many families describe as compassionate and attentive. While the majority of reviews are glowing, a recurring concern involves the loss of personal belongings during a resident's stay and occasional frustrations regarding discharge planning and billing transparency. Families should be aware that while the facility is highly regarded for its atmosphere, some experiences with administrative processes and personal property management have been problematic.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate nursing staff
- Effective physical and occupational therapy
- Welcoming and professional administrative team
Concerns
- Loss of personal clothing and belongings (mentioned by 2 reviewers)
- Issues with discharge planning and communication (mentioned by 2 reviewers)
- Billing and financial transparency (mentioned by 2 reviewers)
- Short duration of daily therapy sessions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the recent health inspection results, what specific steps is the leadership team taking to address those areas and improve the quality of care?
- 3We understand that managing personal belongings can be a challenge in a large facility; what systems do you have in place to ensure clothing and personal items are tracked and returned after laundry?
- 4Could you walk us through how your team coordinates discharge planning to ensure families feel fully prepared and supported when it is time for a resident to transition home?
- 5Regarding the therapy programs, how do you tailor the duration and intensity of sessions to ensure each resident is meeting their specific recovery goals?
- 6What does the daily social calendar look like, and how do you encourage residents to participate in activities that keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My mother was in the locked unit here for almost two months, and while she was at this facility I was at peace knowing she was in good hands. I appreciate the staff so much for being so compassionate and kind.”
“The therapy in a short time has tripled my strength ability. I appreciate everyone here. This is my second time here and if I ever need therapy again I would certainly come back to Oak Ridge.”
“The administrator, Korn, was especially amazing. She was incredibly down-to-earth, patient, and genuinely caring. She took the time to make sure t”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant quality concerns with families filing complaints that triggered 29 deficiencies. Recurring problems include protecting residents from abuse and neglect, dementia care, food safety and nutrition, accident prevention, and medication management. While all issues show correction dates, the pattern of repeated problems across multiple surveys—particularly dementia care appearing in five separate incidents and food safety violations spanning from 2023 to 2024—suggests ongoing systemic challenges families should carefully evaluate.
Apr 22, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Feb 6, 2026Routine15
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 12, 2025Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Apr 25, 2025Routine12
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Dec 15, 2023
$96,203
Payment Denial
Dec 15, 2023
27-day denial
Fine
Sep 20, 2023
$7,940
Ownership & Operations
Who Operates This Facility
Oak Ridge Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Century Healthcare
9 facilities nationwide
Chain avg rating: 1.9/5 · Rank 6 of 10
Ownership & Management
Owners
Century IV Pennsylvania Holdco LLC
Owner · Organization
Century IV Tbd Holdco LLC
Owner (parent company) · Organization
Kulanu Oc Trust
Owner (parent company) · Organization
Klein, Efraim
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit oakridgerhc.com
Medicare data downloads
Original nursing home datasets
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