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Nursing HomeMedicaid

Schervier Nursing Care Center

Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

2975 Independence Ave, West Bronx · Bronx, NY 10463366 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 289 Google reviews

5
4
3
2
1
Schervier Nursing Care Center Nursing Home in Bronx, NY — Street View
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What this means for your family

Schervier offers a modern, clean environment with a highly effective rehabilitation team, making it a strong candidate for post-surgery recovery. However, families must be aware of significant, recurring reports regarding poor communication and slow response times from nursing staff. We strongly advise you to visit in person, observe the floor staffing levels, and establish a clear, direct line of communication with a specific supervisor before admission.

Google Reviews

Google Reviews

289 reviews on Google
Schervier Nursing Care Center receives polarized feedback, with many families praising the modern, clean facility and the dedicated concierge and therapy teams. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, understaffing, and inadequate medical oversight. Families considering this facility should be aware that while the environment is often described as hotel-like, the quality of nursing care and responsiveness to medical emergencies is a recurring point of contention.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean8.0Activities6.0Meds2.0Memory3.0Comms3.0ValueN/A

Strengths

  • Modern, clean, and well-maintained facility
  • Highly regarded rehabilitation and physical therapy team
  • Responsive and helpful concierge staff
  • Spacious, private rooms with good amenities

Concerns

  • Neglect and lack of responsiveness to patient needs (mentioned by 12 reviewers)
  • Poor communication and difficulty reaching staff/nurses (mentioned by 8 reviewers)
  • Understaffing leading to delayed care (mentioned by 6 reviewers)
  • Inadequate medical oversight and failure to address health emergencies (mentioned by 5 reviewers)
  • Poor food quality and temperature (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.82020(20)3.72021(23)4.32022(7)4.32023(29)4.02024(44)4.42025(51)4.92026(30)

Distribution · 204 analyzed

5
148
4
20
3
0
2
3
1
33
22 reviews posted between Feb 3, 2026Feb 6, 2026 · 22 were 5-star
11 reviews posted between Jan 24, 2024Jan 25, 2024 · 11 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has a large capacity of 366 residents, what specific protocols are in place to ensure that communication between nursing staff and family members remains consistent and timely?
  • 2I understand that rehabilitation is a strong point here; how is that high level of care integrated into the daily routine for residents who require long-term medical oversight?
  • 3With the current staffing levels, what is the process for ensuring that residents receive prompt assistance when they use their call bells or have urgent needs?
  • 4Could you walk me through how the facility manages medication administration to ensure accuracy and safety for residents?
  • 5I’ve read that the facility is very well-maintained, but I’m curious about the dining experience—what steps are being taken to improve the variety and temperature of the meals served?
  • 6How does the activity team tailor daily engagement programs to ensure that residents in memory care feel included and stimulated throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The nursing team was compassionate and attentive, always taking the time to address any concerns and keep us updated on her progress. The physical therapy department was outstanding.

Long-term resident's family · 2025★★★★★

Nursing care is terrible. Residents left in dirty depends for hours. While visiting, I would see such terrible care. No one answers phones at the nursing station, even when sitting there on their cell phone.

Long-term resident's family · 2023☆☆☆☆

My 104 year old aunt was admitted to the nursing facility in November 2023. She was there for 10 days during which time we observed care that was nonexistent.

Long-term resident's family · 2024☆☆☆☆
Source: 289 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.02hrs
74%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility65.8%
Worse than Avg
Here
65.8%
US
12.1%
NY
18.9%
Bronx
27.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
15.3%
NY
13.8%
Bronx
11.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.0%
Mixed vs Avgs
Here
9.0%
US
19.5%
NY
13.3%
Bronx
6.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
14.4%
NY
14.8%
Bronx
12.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.9%
Better than Avg
Here
93.9%
US
93.4%
NY
91.3%
Bronx
88.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.2%
Mixed vs Avgs
Here
11.2%
US
15.5%
NY
13.8%
Bronx
11.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.3%
Worse than Avg
Here
55.3%
US
81.8%
NY
77.0%
Bronx
66.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility64.5%
Worse than Avg
Here
64.5%
US
79.8%
NY
78.8%
Bronx
70.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
3penalties
Near state avg (7.6)
11 complaint-triggered
$36,529 in fines

Schervier Nursing Care Center has faced 51 deficiencies across six surveys, with families filing 11 complaints regarding safety concerns, care planning failures, and abuse/neglect issues. The facility repeatedly struggles with fire safety systems, resident assessment updates, and maintaining safe environments free from hazards. While most deficiencies show correction dates, ongoing problems with safety and care planning suggest persistent operational challenges families should carefully consider.

Mar 31, 2025Routine
9
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Mar 31, 2025Complaint
1
0923Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have enough outside ventilation via a window or mechanical ventilation, or both.

Mar 4, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 11, 2023Routine
20
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0570Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0640Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

Oct 11, 2023Complaint
6
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Sep 22, 2023Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Oct 17, 2023

$4,545

Fine

Oct 10, 2023

$4,587

Fine

Sep 18, 2023

$13,762

Ownership & Operations

Who Operates This Facility

Owner / Operator

Schervier Nursing Care Center

Organization Type

for profit

Ownership & Management

Owners

Kohen, Eliyahu

Owner

20%

Lankry, Aaron

Owner

80%

Key personnel

Rahmanan, JoshuaManaging Control - Governing BodyRahmanan, JoshuaManagerSaxena, AmitManagerRahmanan, JoshuaAdp of the SnfSaxena, AmitAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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