Hudson Pointe at Riverdale Ctr for Nursing & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 215 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (54%)
Below average in NY · Below recommended RN staffing · Worst in CITADEL CARE CENTERS chain · No penalties on record
What this means for your family
While many families report positive experiences with the staff and facility cleanliness, there is a recurring pattern of serious safety concerns, particularly regarding falls and dementia care. We strongly recommend that you visit in person, speak directly with the current administrator about their fall-prevention protocols, and observe the staffing levels on the floor where your loved one would reside.
Google Reviews
Google Reviews
215 reviews on Google“Hudson Pointe at Riverdale Center for Nursing & Rehab receives highly polarized feedback, with many families praising the facility for its cleanliness, professional staff, and warm atmosphere. However, a significant number of reviewers report severe concerns regarding patient safety, including frequent falls, inadequate supervision for dementia patients, and poor hygiene standards. Families considering this facility should be aware of these conflicting experiences and conduct a thorough, in-person tour to assess current conditions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Efficient and welcoming front desk
- Effective rehabilitation services
Concerns
- Inadequate supervision leading to patient falls and injuries (mentioned by 7 reviewers)
- Poor hygiene, including odors and lack of grooming (mentioned by 6 reviewers)
- Negligent medical care and medication management issues (mentioned by 5 reviewers)
- Communication barriers and difficulty reaching staff/administration (mentioned by 4 reviewers)
- Understaffing, particularly on weekends or night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 152 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; what specific cleaning schedules are in place for the resident rooms and common areas?
- 2Since we want to ensure our loved one is always safe, what specific protocols are used during night shifts or weekends to prevent falls and ensure constant supervision?
- 3How does the nursing team manage medication administration and what steps are taken to ensure there are no errors in the process?
- 4We noticed the front desk is very welcoming; how does the administration handle communication with families if we have questions or need to reach a nurse after hours?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6Could you tell us more about the dining experience, specifically how the meal menus are planned and how you ensure nutritional needs are met?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been trying to get my client out of here for over 5 days now, and have been blocked at every turn: I have never, EVER experienced this before!!!”
“My aunt fell on THEIR WATCH and instead of doing X-rays they left her in pain with a BROKEN PELVIS for hours and hours. She is over 80 and this Is how they treat her.”
“I’m very impressed with this facility now. My loved one has been there for a few years at this point, and management would never meet with me. They always told me that they were “too busy”. Yesterday, I met with the new administrator Shia... and I feel like the care and my complaints have already been resolved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Four families have filed complaints against this facility, triggering federal investigations that found deficiencies in resident protection from abuse and physical restraints. The facility shows recurring issues with fire safety systems, resident assessment and care planning, and infection control across multiple surveys, though all violations have been reported as corrected by the provider.
Dec 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 26, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 12, 2022Routine20
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 20, 2019Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Ownership & Operations
Who Operates This Facility
Hudson Pointe at Riverdale Ctr for Nursing & Rehab
for profit
Chain Affiliation
Citadel Care Centers
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Friedman, Leopold
Owner
Landa, Sheya
Owner
Philipson, Gabrielle
Owner
Friedman, Malky
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
215 reviews from families & visitors
Official Website
Visit hudsonpointerehab.com
Medicare data downloads
Original nursing home datasets
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