Triple Creek Retirement Community
Strong Medicare quality ratings; families often praise engaging and frequent resident activities. Still worth an in-person visit.
based on 76 Google reviews

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What this means for your family
Triple Creek offers an excellent environment for independent living and social engagement, but families should exercise extreme caution regarding rehabilitation and nursing care. If you choose this facility, ensure you have a family member present daily to monitor hygiene, medication administration, and communication with medical staff, as multiple reviewers cited neglect in these areas.
Google Reviews
Google Reviews
76 reviews on Google“Triple Creek Retirement Community receives highly polarized feedback, with many families praising the vibrant activity schedule, clean facilities, and compassionate long-term care staff. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, and poor communication, particularly within the rehabilitation and nursing units. Families considering this facility should be aware of the stark contrast between the positive experiences in independent living and the recurring reports of inadequate medical oversight and hygiene issues in higher-acuity care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and frequent resident activities
- Clean and well-maintained facility grounds
- Compassionate long-term and memory care staff
- Strong physical and occupational therapy programs
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 11 reviewers)
- Poor communication and lack of coordination with families (mentioned by 6 reviewers)
- Inadequate hygiene and failure to assist with toileting/showering (mentioned by 7 reviewers)
- Medication management errors and missing medication (mentioned by 4 reviewers)
- Inconsistent quality of food and meal delivery (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the activity programs here; could you tell us more about the types of engaging events planned for residents each week?
- 2Since we want to ensure everything runs smoothly, what specific protocols do you have in place to ensure medication is administered accurately and on time?
- 3How do you ensure that staff members are able to respond quickly to call lights and assist residents with personal hygiene needs throughout the day?
- 4What is the best way for our family to stay in regular, clear communication with the nursing staff regarding any changes in our loved one's condition?
- 5In the event of a medical emergency after hours, what is the immediate process for coordinating care between the facility and outside doctors?
- 6We noticed the facility grounds look very well-maintained; are there specific outdoor spaces or garden areas that residents frequent for fresh air?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law lived here for 9 years. They treated her very well. They are very kind and compassionate to there residents.”
“My dad has been here for two years now because of a stroke and we had a lot of issues within the first year of his stay from nursing oversight, incompetence, neglect and poor communication which resulted in a couple close calls and a lot of hospital stays.”
“Mom has been here on the Memory Unit for 1 1/2 years. She receives great care, is stable medically now. Good health for the circumstances. I'm the POA and they do a great job of keeping me informed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Triple Creek has ongoing compliance challenges with recurring issues across safety systems, medication management, and infection control appearing in multiple surveys from 2019 to 2025. The facility has faced family-filed complaints regarding wound care and living conditions. While all deficiencies show correction plans, the pattern of repeated violations in critical areas like fire safety and emergency preparedness suggests persistent operational difficulties that warrant careful evaluation during your visit.
Mar 25, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2025Routine8
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 28, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 15, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 18, 2022Routine11
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Triple Creek Retirement Community
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit trilogyhs.com
Medicare data downloads
Original nursing home datasets
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