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Nursing HomeMedicaid Top Rated

Triple Creek Retirement Community

Strong Medicare quality ratings; families often praise engaging and frequent resident activities. Still worth an in-person visit.

11230 Pippin Road, Cincinnati, OH 4523156 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 76 Google reviews

5
4
3
2
1
Triple Creek Retirement Community Nursing Home in Cincinnati, OH — Street View
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What this means for your family

Triple Creek offers an excellent environment for independent living and social engagement, but families should exercise extreme caution regarding rehabilitation and nursing care. If you choose this facility, ensure you have a family member present daily to monitor hygiene, medication administration, and communication with medical staff, as multiple reviewers cited neglect in these areas.

Google Reviews

Google Reviews

76 reviews on Google
Triple Creek Retirement Community receives highly polarized feedback, with many families praising the vibrant activity schedule, clean facilities, and compassionate long-term care staff. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, and poor communication, particularly within the rehabilitation and nursing units. Families considering this facility should be aware of the stark contrast between the positive experiences in independent living and the recurring reports of inadequate medical oversight and hygiene issues in higher-acuity care.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities9.0Meds3.0Memory8.0Comms3.0ValueN/A

Strengths

  • Engaging and frequent resident activities
  • Clean and well-maintained facility grounds
  • Compassionate long-term and memory care staff
  • Strong physical and occupational therapy programs

Concerns

  • Understaffing leading to neglect and slow response times (mentioned by 11 reviewers)
  • Poor communication and lack of coordination with families (mentioned by 6 reviewers)
  • Inadequate hygiene and failure to assist with toileting/showering (mentioned by 7 reviewers)
  • Medication management errors and missing medication (mentioned by 4 reviewers)
  • Inconsistent quality of food and meal delivery (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(9)'19(3)'22(1)'24(18)'26(8)

Distribution · 80 analyzed

5
50
4
4
3
4
2
6
1
16

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about the activity programs here; could you tell us more about the types of engaging events planned for residents each week?
  • 2Since we want to ensure everything runs smoothly, what specific protocols do you have in place to ensure medication is administered accurately and on time?
  • 3How do you ensure that staff members are able to respond quickly to call lights and assist residents with personal hygiene needs throughout the day?
  • 4What is the best way for our family to stay in regular, clear communication with the nursing staff regarding any changes in our loved one's condition?
  • 5In the event of a medical emergency after hours, what is the immediate process for coordinating care between the facility and outside doctors?
  • 6We noticed the facility grounds look very well-maintained; are there specific outdoor spaces or garden areas that residents frequent for fresh air?

Personalized based on this facility's data


Key Review Excerpts

My mother in law lived here for 9 years. They treated her very well. They are very kind and compassionate to there residents.

Long-term resident's family · 2024★★★★★

My dad has been here for two years now because of a stroke and we had a lot of issues within the first year of his stay from nursing oversight, incompetence, neglect and poor communication which resulted in a couple close calls and a lot of hospital stays.

Long-term resident's family · 2024★★★☆☆

Mom has been here on the Memory Unit for 1 1/2 years. She receives great care, is stable medically now. Good health for the circumstances. I'm the POA and they do a great job of keeping me informed.

Memory care family member · 2025★★★★★
Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.6%
Mixed vs Avgs
Here
13.6%
US
12.1%
OH
28.2%
Hamilton
38.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.3%
Better than Avg
Here
11.3%
US
19.5%
OH
25.4%
Hamilton
22.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.4%
OH
9.4%
Hamilton
10.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.2%
Mixed vs Avgs
Here
5.2%
US
14.4%
OH
5.8%
Hamilton
4.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.0%
Mixed vs Avgs
Here
13.0%
US
15.3%
OH
6.9%
Hamilton
6.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
19.4%
OH
21.6%
Hamilton
19.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.7%
OH
75.6%
Hamilton
60.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.1%
Worse than Avg
Here
66.1%
US
81.8%
OH
78.4%
Hamilton
67.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
OH
1.2%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)
4 complaint-triggered

Triple Creek has ongoing compliance challenges with recurring issues across safety systems, medication management, and infection control appearing in multiple surveys from 2019 to 2025. The facility has faced family-filed complaints regarding wound care and living conditions. While all deficiencies show correction plans, the pattern of repeated violations in critical areas like fire safety and emergency preparedness suggests persistent operational difficulties that warrant careful evaluation during your visit.

Mar 25, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 11, 2025Routine
8
0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 11, 2025Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

May 28, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 15, 2024Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 18, 2022Routine
11
0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Triple Creek Retirement Community

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 2 of 120 (Best)

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

Northstar Healthcare Income INC

Owner (parent company) · Organization

Northstar Healthcare Income Operating Partnership Lp

Owner (parent company) · Organization

Trilogy Holdings Nt-Hci, LLC

Owner (parent company) · Organization

Key personnel

Pietrowski, CristinaOfficer / DirectorProsky, DannyOfficer / DirectorCorbin, KathyW-2 Managing EmployeeFightmaster, LisaW-2 Managing EmployeeBarney, LeighOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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