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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 63 Google reviews
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No Medicare penalties on record
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Burlington House Rehab & Alzheimer's Care Center presents a stark divide in experiences, with some families praising the facility as a 'crown jewel' for dementia care, while others report severe neglect and safety concerns. Positive reviews frequently highlight specific staff members and successful rehabilitation outcomes, whereas negative reviews consistently cite issues with hygiene, communication, and resident safety. Families should be aware that experiences appear highly inconsistent, with significant reports of poor oversight and neglect in recent years.
Quality Themes
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Concerns
Rating Trends
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Distribution · 66 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The reason I am giving this place a 3 is because of the fact my husband was covered with food 2 hours after eating lunch. He had a scratch from his ear down to his cheek. They didn't treat it or attempted to clean it.”
“My brother was at Burlington House for about six weeks. He fell often and broke his hip. He always had bruises and scabs everywhere. The final fall killed him.I did not receive one condolence call after he died.”
“My aunt never has on any of her skin care such as lotion. Which is why her skin is cracking and creating skin tears and such. They don't call to report her falls.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Burlington House has a concerning pattern with families filing multiple complaints, most recently regarding safety hazards and neglect protection, with one serious complaint from May 2025. Fire safety systems, resident assessments, and safety hazards are the most recurring problem areas appearing across multiple years, suggesting persistent operational challenges despite reported corrections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Burlington House Rehab & Alzheimer's Care Center
for profit
Health Care Facility Management, LLC
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 5
Owners
Parkway Mgt Co LLC
Owner · Organization
Key personnel
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63 reviews from families & visitors
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