Burlington House Rehab & Alzheimer's Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 62 Google reviews
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What this means for your family
While some families report excellent experiences with specific staff members, the facility has a concerning pattern of reports regarding neglect, hygiene, and communication failures. If you are considering this facility, we strongly recommend unannounced visits at different times of the day and week, and asking for specific protocols regarding fall reporting and hygiene checks.
Google Reviews
Google Reviews
62 reviews on Google“Burlington House Rehab & Alzheimer's Care Center presents a stark divide in experiences, with some families praising the facility as a 'crown jewel' for dementia care, while others report severe neglect and safety concerns. Positive reviews frequently highlight specific staff members and successful rehabilitation outcomes, whereas negative reviews consistently cite issues with hygiene, communication, and resident safety. Families should be aware that experiences appear highly inconsistent, with significant reports of poor oversight and neglect in recent years.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated, compassionate individual staff members
- Effective short-term rehabilitation services
- Clean and well-maintained physical environment
- Specialized focus on Alzheimer's and dementia care
Concerns
- Neglect and poor hygiene (e.g., soiled clothing, lack of bathing) (mentioned by 7 reviewers)
- Communication failures and unresponsive management (mentioned by 6 reviewers)
- Resident falls and unexplained injuries (mentioned by 5 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Understaffing and staff inattentiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on Alzheimer's and dementia care, what specific protocols are in place to ensure residents are bathed and changed on a consistent, daily schedule?
- 2With the current staffing rating being a 4/5, how does the team ensure that individual attention remains consistent during peak hours to prevent resident falls or injuries?
- 3Could you walk me through your communication process for keeping families updated on their loved one's health status, especially when management is off-site?
- 4What security measures or inventory systems do you have in place to help prevent the loss of personal belongings for residents?
- 5I noticed the facility has a dedicated rehabilitation program; how is the transition managed between short-term rehab and long-term care to ensure continuity in medication management?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The reason I am giving this place a 3 is because of the fact my husband was covered with food 2 hours after eating lunch. He had a scratch from his ear down to his cheek. They didn't treat it or attempted to clean it.”
“My brother was at Burlington House for about six weeks. He fell often and broke his hip. He always had bruises and scabs everywhere. The final fall killed him.I did not receive one condolence call after he died.”
“My aunt never has on any of her skin care such as lotion. Which is why her skin is cracking and creating skin tears and such. They don't call to report her falls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Burlington House has a concerning pattern with families filing multiple complaints, most recently regarding safety hazards and neglect protection, with one serious complaint from May 2025. Fire safety systems, resident assessments, and safety hazards are the most recurring problem areas appearing across multiple years, suggesting persistent operational challenges despite reported corrections.
Mar 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 19, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 2, 2024Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jun 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Burlington House Rehab & Alzheimer's Care Center
for profit
Chain Affiliation
Health Care Facility Management, LLC
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 5
Ownership & Management
Owners
Parkway Mgt Co LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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