Home at Taylor's Pointe
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 77 Google reviews
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What this means for your family
This facility is visually impressive and often praised for its cleanliness and therapy team. However, families should be aware of recurring reports regarding poor communication and difficulty reaching staff; we recommend testing the facility's responsiveness by calling during off-hours before making a decision.
Google Reviews
Google Reviews
77 reviews on Google“Home at Taylor's Pointe receives highly polarized feedback, with many reviewers praising the clean, modern facility and friendly staff, while others report serious concerns regarding neglect and poor communication. Families often highlight the facility's aesthetic appeal and helpful administrative team, but critical reviews frequently cite issues with responsiveness, inadequate medical care, and unprofessional behavior from night-shift staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Helpful and professional administrative team
- Effective therapy and rehabilitation services
- Warm and welcoming atmosphere
Concerns
- Unresponsive to phone calls and family inquiries (mentioned by 4 reviewers)
- Inadequate staffing or slow response times for resident needs (mentioned by 5 reviewers)
- Poor care during night shifts (mentioned by 3 reviewers)
- Medication management and wound care errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance, especially during the night shift?
- 2I noticed some families have expressed difficulty reaching staff by phone; what is the best way for us to stay updated on our loved one's daily status and care?
- 3Since medication management is a top priority for us, could you walk us through the oversight process to ensure accuracy and prevent errors?
- 4We see that your therapy and rehabilitation services are highly regarded; how are these integrated into the daily routine for residents who need extra support?
- 5How does your administrative team facilitate communication when a family has a concern or a question about their loved one's care plan?
- 6What kind of social activities or community engagement opportunities are available for residents to enjoy throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The facility is well kept always clean, warm, and smells good. As a working Mom, Taylor's Point provides me with peace and happiness ensuring my son is being cared for in a safe and happy environment.”
“Facility reeked, my grandmother was not assisted in any way during her very short (thankfully) stay, and she was not given any medication as a post-surgery diabetic. They could not give her a wheelchair or even a walker.”
“Taylors Point is hands down the best nursing home ever. The nursing staff Jamie, Shania, Danielle, Sharon, and the maintenance staff Gary and Kenny all the cleaning staff are absolutely AMAZING!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 21 deficiencies across four surveys, including families filing complaints about infection control and resident rights violations. The most recurring problems involve medication management, nutrition and dietary services, and fire safety systems. While all issues have correction dates, the facility continues to have new violations in recent inspections, suggesting ongoing quality challenges that warrant careful evaluation during any visit.
Mar 20, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 2, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2022Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 8, 2019Routine9
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Home at Taylor's Pointe
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 36 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit taylors-pointe.net
Medicare data downloads
Original nursing home datasets
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