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Nursing HomeMedicaid Investigative

The Palms Nursing & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5607 Everhart Rd, South Side · Corpus Christi, TX 78411204 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 9 Google reviews

5
4
3
2
1
The Palms Nursing & Rehabilitation Nursing Home in Corpus Christi, TX — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (30 vs median 8.0)
  • High staff turnover (55%)

Bottom 25% in Texas · Below recommended RN staffing · Significantly below average staffing · Worst in CARING HEALTHCARE GROUP chain · $79,987 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility offers excellent activity programming and a very helpful admissions team, which can make the transition easier for new residents. However, recent reports of hygiene neglect and pest issues are serious red flags that require direct investigation during your tour.

Google Reviews

Google Reviews

9 reviews on Google
Families may find a divide between high-quality administrative and activity services and significant concerns regarding basic hygiene and resident care. While some reviewers praise the engaging activities and helpful admissions staff, others report distressing issues with personal hygiene, lost belongings, and pest presence in rooms.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean1.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Engaging activities and coordinators
  • Knowledgeable admissions and administrative staff
  • Friendly and sweet nursing staff
  • High-quality food (noted by some visitors)

Concerns

  • Issues with resident hygiene and clothing changes
  • Presence of pests/bugs in resident rooms
  • Loss of personal resident belongings

Rating Trends

Tap a year to see what changed

2345.02022(1)1.02023(1)5.02024(1)5.02025(3)1.02026(3)

Distribution · 9 analyzed

5
5
4
0
3
0
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your activity coordinators; could you tell us more about the types of engaging programs available for residents?
  • 2How does your nursing team approach daily personal care, such as assisting with hygiene and dressing, to ensure residents always feel their best?
  • 3With the recent improvements mentioned by your admissions team, what is the process for ensuring a smooth transition into the facility?
  • 4What specific protocols do you have in place to ensure resident rooms and common areas are kept meticulously clean and comfortable?
  • 5How does the facility manage the security of personal belongings to prevent items from being misplaced?
  • 6What is the procedure for handling medical emergencies or urgent clinical needs during the overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The Palms is a wonderful place for a loved one. It's always ruff in the beginning, but the staff is great. Andie made sure his room was right for him. Idalia is always checking on him, Tracy gets him to participate with bingo and other activities that totally surpr

Family member of a resident · 2025★★★★★

The food is absolutely delicious! Honesty, there is no other place I would rather eat at this moment than in this place! Coastal Palms has the best food in Portland Texas and the best kitchen staff ever!

Visitor · 2025★★★★★

My family member stayed at the Palms for a five day rest fit, and he was in the same clothes for the first three days never changed. They lost his personal items, specifically, his blanket and never found it tried giving me someone else’s blanket.

Short-term rehab family member · 2026☆☆☆☆
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
2.78hrs
68%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
1/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
19.4%
TX
14.2%
Nueces
12.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
TX
2.5%
Nueces
1.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
TX
14.9%
Nueces
9.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
TX
96.9%
Nueces
97.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
19.5%
TX
18.4%
Nueces
21.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Nueces
95.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
TX
89.2%
Nueces
84.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.7%
TX
88.0%
Nueces
81.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
1.6%
TX
1.5%
Nueces
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
4penalties
Well above state avg (9.1)
27 complaint-triggered
$79,987 in fines

The Palms faces concerning patterns of recurring deficiencies with families filing over 30 complaints triggering inspections. Primary problem areas include care planning, protection from abuse and neglect, and fire safety systems. Most deficiencies appear corrected after being cited, but the facility struggles with persistent issues around accident prevention, medication management, and infection control that continue surfacing across multiple surveys.

Dec 23, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 3, 2025Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 2, 2025Routine
30
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Oct 18, 2025Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 30, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 26, 2025Complaint
5
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Nov 6, 2024

$15,642

Fine

Aug 10, 2024

$8,827

Fine

Dec 27, 2023

$44,766

Fine

Aug 17, 2023

$10,752

Ownership & Operations

Who Operates This Facility

Owner / Operator

Frio Hospital District

Organization Type

for profit

Management Company

CHP PALMS OPCO, LLC

Administrator

JIM T SALDIVAR

Chain Affiliation

Chain Name

Caring Healthcare Group

Chain Size

14 facilities nationwide

Chain avg rating: 3.2/5 · Rank 13 of 13 (Worst)

Ownership & Management

Owners

Frio Hospital District

Owner · Organization

100%

Key personnel

De La Garza, ErnestW-2 Managing EmployeeGrimert, ThomasOfficer / DirectorThe Palms Snf LLCManagerShapiro, MenachemManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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