San Juan Nursing Home, INC
Strong Medicare quality ratings; families often praise friendly and welcoming nursing staff. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
The facility has a strong reputation for having a warm, attentive, and friendly staff that makes families feel at home. However, you must investigate the serious claims regarding hygiene and the use of sanitary supplies, as multiple reviewers have raised alarms about cleanliness standards.
Google Reviews
Google Reviews
49 reviews on Google“Families often praise the facility for its friendly, welcoming staff and the compassionate care provided to long-term residents. However, there are serious allegations regarding hygiene standards and the management of sanitary supplies that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming nursing staff
- Compassionate long-term care
- Clean and pleasant environment
- Attentive administrative and therapy teams
Concerns
- Hygiene and sanitary supply management (mentioned by 2 reviewers)
- Insufficient seating for visitors
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses that frequently use the reviewer's name and incorporate religious or ministry-focused language. While most responses acknowledge the specific content of the review, there is a notable lack of engagement with the substance of negative feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how friendly and welcoming the nursing staff is; how do you foster that culture of compassion among the team?
- 2Since we want to make sure our visits are comfortable, what is the current seating arrangement like for family members during visit hours?
- 3What specific protocols do you have in place to ensure the facility remains consistently clean and well-stocked with all necessary sanitary supplies?
- 4How does the administrative team ensure that families are kept updated and informed about any changes in a resident's care or daily routine?
- 5Could you tell us about the different types of daily activities or therapy programs available to keep residents engaged and active?
- 6In the event of a medical emergency during the night, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The whole staff, greeters, billings, admittance, Nurses, therapists, kitchen staff, everyone was amazing. Helped in all things needed to make my husband's stay more comfortable.”
“At first I was so skeptical but needless to say the staff is great. Mom is bathed every morning. They go change their undies every other hour.”
“Highly recommend SanJuan Nursing Home. Here u get ur loved one pampered daily, great care, great people n delicious food.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning fire safety issues that remain uncorrected, with multiple deficiencies in sprinkler systems, smoke barriers, and electrical wiring lacking correction plans as of the most recent December 2025 survey. The facility shows recurring problems in care planning and medication management across multiple surveys, though most healthcare-related deficiencies have been corrected. Families should inquire about the status of fire safety corrections before visiting, as these pose immediate safety concerns for residents and visitors.
Dec 11, 2025Routine11
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Sep 6, 2024Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 2, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
San Juan Nursing Home, INC
nonprofit
NATALIA DOMINGUEZ
Ownership & Management
Owners
Roman Catholic Diocese of Brownsville
Owner · Organization
Roman Catholic Diocese of Brownsville
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit sanjuannursinghome.org
Medicare data downloads
Original nursing home datasets
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