Mcallen Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · Below chain average · $17,459 in fines
What this means for your family
This facility is highly regarded for its compassionate wound care, attentive administrators, and excellent dining options. However, families should be cautious about communication, as recent reports indicate difficulty reaching the facility by phone, and you should verify current staffing levels to ensure prompt call-bell responses.
Google Reviews
Google Reviews
25 reviews on Google“Families can expect a compassionate care environment with highly praised nursing and wound care staff, as well as excellent food options. However, there are significant concerns regarding communication accessibility and historical reports of severe understaffing and lost personal property.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality food and dietary variety
- Effective wound care and therapy services
- Clean and well-maintained environment
Concerns
- Difficulty reaching the facility by phone
- Staffing shortages and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some families have mentioned how compassionate the nursing staff is; how do you ensure that level of attentive care is maintained during busy shifts?
- 2Since we want to stay closely connected, what is the best way for us to reach the nursing team or administration if we have a quick question?
- 3How does the facility manage staffing levels during the night or weekend shifts to ensure residents get timely responses to their needs?
- 4We've heard great things about the food variety here; could you tell us more about how the dietary team plans meals for the residents?
- 5What is the protocol for handling a medical emergency or a sudden change in a resident's condition after hours?
- 6What kind of daily activities or social events are organized to keep the residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly. The administrator and dept mgrs are very attentive. The food is excellent. I especially like if I don't like something they make sure I have other choices. My wound care nurse is very compassionate and has done amazing job on my healing process.”
“I had my mother there for 3 yrs and the staff was excellent. They took real good care of her she loved it there. She says if she ever gets sick she wants to go back to MNC with great staff from nursing to dietary with great food amd housekeeping with great cleaniness.”
“It is a old facility ! But it doesn’t smell! Always attentive staff! Nurses always updating you on status!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints triggering inspections, signaling ongoing concerns at this facility. The most recurring problems involve care planning and medical records management, accident prevention and safety hazards, and environmental cleanliness. Issues with abuse reporting and infection control also appear multiple times. While the facility corrects deficiencies when cited, the pattern of repeated complaints and similar problems across surveys suggests persistent quality challenges families should carefully consider.
Feb 3, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 24, 2025Routine5
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 28, 2024
$8,447
Fine
Jul 26, 2024
$9,012
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
MCALLEN HC, LLC
RACHEL LUNA
Chain Affiliation
Advanced Healthcare Solutions
30 facilities nationwide
Chain avg rating: 3.2/5 · Rank 24 of 30
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit mcallennursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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