Nursing HomeMedicaid

Windsor Las Palmas Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise caring and hardworking staff. Still worth an in-person visit.

1301 E Quebec Ave, Mcallen, TX 78503|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 4 Google reviews

(956) 972-0049 Directions Website

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What this means for your family

The facility appears to have a dedicated staff that prioritizes cleanliness and resident well-being. However, you should verify the facility name during your visit, as one reviewer referred to a different facility name, and be sure to request clear, written documentation regarding monthly rates upfront.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.28hrs

38%

Registered nurses for medical care

Total Nursing

3.17hrs

77%

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

19.4%

14.2%

Hidalgo

9.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.7%

Better than Avg

Here

3.7%

14.4%

16.1%

Hidalgo

11.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

19.5%

18.4%

Hidalgo

11.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

15.3%

14.9%

Hidalgo

10.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

2.5%

Hidalgo

1.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility16.1%

Worse than Avg

Here

16.1%

15.4%

9.4%

Hidalgo

15.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

79.7%

88.0%

Hidalgo

90.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

89.2%

Hidalgo

94.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.5%

Hidalgo

3.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

1penalties

Near state avg (9.1)

8 complaint-triggered

$38,393 in fines

This facility has had multiple families file complaints, triggering 8 of its 15 deficiencies, with serious concerns about abuse reporting, resident rights violations, and improper discharges. The most recurring issues involve resident assessment and care planning, infection control, and abuse/neglect protections. While all deficiencies show correction dates, the pattern of family complaints and repeated problems in care planning and infection control across multiple surveys suggests ongoing operational challenges that families should investigate thoroughly before placement.

Sep 6, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 6, 2025Routine5 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 13, 2023Routine1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 17, 2023Complaint7 findings

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 24, 2022Routine1 finding

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Federal Penalties

Fine

Feb 9, 2024

$38,393

Ownership & Operations

Who Operates This Facility

Owner / Operator

Val Verde County Hospital District

Organization Type

for profit

Management Company

REGENCY IHS OF LAS PALMAS LLC

Administrator

SONIO JIMENEZ

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 11 of 67

Ownership & Management

Owners

Val Verde County Hospital District

Owner · Organization

100%

Regency Ihs of Las Palmas LLC

Owner · Organization

Csv Rhea Management Holdco, LLC