Mcallen Transitional Care Center
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy services. Still worth an in-person visit.
based on 415 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive rehabilitation, as the therapy teams are frequently singled out for their expertise. However, families should remain vigilant regarding administrative communication and closely monitor room hygiene, as some reviewers have noted lapses in these areas.
Google Reviews
Google Reviews
415 reviews on Google“Families considering McAllen Transitional Care Center will find a facility highly praised for its exceptional rehabilitation therapy and a clean, modern, and renovated environment. While most reviewers highlight the compassionate and professional nursing staff, some families have reported serious concerns regarding communication during discharge and specific instances of neglect or hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy services
- Clean, modern, and newly renovated facility
- Compassionate and attentive nursing staff
- Welcoming and professional atmosphere
Concerns
- Communication breakdowns regarding discharge and administrative updates (mentioned by 2 reviewers)
- Issues with hygiene and cleanliness in specific patient rooms (mentioned by 2 reviewers)
- Difficulty reaching the facility by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the recent renovations, what are some of the favorite new features of the facility that residents enjoy most?
- 2We've heard wonderful things about the rehabilitation and therapy services here; could you tell us more about how the therapists work with residents to reach their goals?
- 3What is the best way for our family to stay in regular contact with the nursing team regarding updates on our loved one's care and discharge planning?
- 4How does the facility ensure that cleanliness and hygiene standards are consistently maintained in every resident's room?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night or over the weekend, what is the protocol for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“As a registered nurse, I can honestly say that the care she receives here is top tier. From the therapy services to the daily care she receives this is a top tier facility.”
“The staff at MTCC are caring and go the extra mile to ensure my therapy is succeeding. We also have an awesome activity group who come up with fun games like bingo and balloon games which help us reach therapy goals.”
“Our experience at this transitional care center was heartbreaking and incredibly frustrating. My aunt was only there for 7 days, yet on the day she was supposed to be discharged, the staff had no idea she was leaving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with half of its deficiencies stemming from family complaints, indicating ongoing care issues that prompted external reports. The most recurring problems involve care planning, infection control, and general quality of care including safety hazards and respiratory care. While all deficiencies show correction dates, the facility continues to have new violations across multiple surveys, suggesting persistent operational challenges rather than sustained improvements.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 25, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2024Routine2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 8, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Jul 31, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
KLEMENT HEALTHCARE, INC
EDIEL BARRERA
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 84 (Best)
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
415 reviews from families & visitors
Official Website
Visit mcallentransitionalcare.com
Medicare data downloads
Original nursing home datasets
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