Alfredo Gonzalez Texas State Veterans Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 168 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Top 10% in Texas · Critically understaffed (RN) · Above average staffing · Best in TEXVET chain · $12,675 in fines · Very few deficiencies
What this means for your family
This facility is an excellent choice for veterans seeking a clean, respectful, and highly social environment. However, if you are moving a loved one in, we recommend implementing a system to track personal belongings, as there have been reports of items going missing.
Google Reviews
Google Reviews
168 reviews on Google“Families considering this facility will find a highly praised environment characterized by exceptionally clean, well-maintained grounds and a warm, professional staff dedicated to veterans. While most reviews highlight a cheerful atmosphere and excellent care, some families have reported serious concerns regarding missing personal belongings and occasional lapses in communication during the intake process.”
Quality Themes
Tap a score for detailsStrengths
- Immaculate cleanliness and hygiene
- Compassionate and professional nursing staff
- Welcoming and helpful administrative/front desk team
- Engaging resident activities and social atmosphere
Concerns
- Loss of personal belongings and property (mentioned by 2 reviewers)
- Communication gaps between intake and care staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates that use standardized phrases like 'Make Lives Better' and 'best-in-class care.' While they personalize the responses by including the reviewer's name, the core content of the message is almost identical across all reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are your specific protocols for ensuring resident hygiene and room cleanliness?
- 2Since we are looking closely at memory care, could you describe the specialized programming and how you ensure the social atmosphere stays engaging for residents with cognitive needs?
- 3How does the care team ensure that important details shared during the initial intake process are seamlessly communicated to the daily nursing staff?
- 4What systems do you have in place to help residents keep track of their personal belongings and prevent items from getting misplaced?
- 5Can you walk us through the process for handling medical emergencies or urgent care needs during the overnight hours?
- 6We noticed the front desk team is very welcoming; how does the administrative staff interact with families when we come in for visits?
Personalized based on this facility's data
Key Review Excerpts
“The staff is extremely friendly and the care he receives keeps him happy at the retirement home. We are always called for any concerns that the family needs to be aware of.”
“The building is immaculate, so clean. The staff members are all so helpful, polite and professional.”
“I've had my father there for 3 years and each time I visit I notice my father is truly cared for and his needs and comfort are their priority.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring issues, particularly with infection control problems appearing across multiple surveys from 2023 to 2025, along with repeated deficiencies in care planning and environmental safety. Eight deficiencies were triggered by family complaints, indicating ongoing resident and family concerns. While the facility has committed to correcting all identified issues, the persistent nature of infection control violations and the frequency of complaint-driven inspections suggest families should carefully evaluate current conditions before making a decision.
Feb 27, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 30, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Oct 4, 2024Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 17, 2023Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Have policies on smoking.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 7, 2026
$22,925
Fine
Jul 17, 2023
$12,675
Ownership & Operations
Who Operates This Facility
State of Texas Veterans Land Board
government
TOUCHSTONE VETERANS MANAGEMENT LTD
DIANA ZARATE
Chain Affiliation
Texvet
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 2 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit mcallenvethome.com
Medicare data downloads
Original nursing home datasets
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