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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 90 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 20% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering Colonial Manor will find a facility praised for its beautiful, modern, and clean building and an exceptional physical therapy team. However, there are significant and recurring reports of understaffing, which some reviewers claim leads to neglected hygiene, missed medications, and slow response times to call lights.
Quality Themes
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Concerns
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
The owner relies heavily on repetitive, templated scripts for positive reviews, often using identical phrasing across different feedback. While they attempt to address negative reviews by providing contact information or citing privacy regulations, the responses lack genuine personalization.
Personalized based on this facility's data
Key Review Excerpts
“I have been in rehabilitation facilities through out the (RGV)Rio Grande Valley. There has been many lows and great highs in all of the facilities. It all begins with staff of people with great minds and even bigger hearts. I would have to say that my experience at Colonial Manor gave me the trust in humanity again.”
“They never gave my parent their meds including insulin throughout her stay. I had a nurse rush me to sign a list of those meds which I thought was odd come to find out from my parent and reviewing the camera footage they never gave those very important meds.”
“The building itself is beautiful. The design that went in to that place is amazing. But that is where the good stops. The staff is horrible from the cna to the top.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of repeated violations, with 23 of 45 deficiencies triggered by family complaints spanning from 2022 to 2026. The most persistent problems involve infection control (cited 7 times), accident prevention and safety (cited 5 times), and abuse/neglect reporting (cited 5 times). While all deficiencies show correction dates, the recurring nature of safety and infection control issues, combined with multiple abuse-related violations reported by families, suggests systemic challenges that warrant careful consideration before placement.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 16, 2025
$16,442
Fine
Jan 12, 2024
$38,556
Fine
Aug 17, 2023
$12,887
Fine
Aug 17, 2023
$19,679
Hamilton County Hospital District
for profit
PHARR SKILLED NURSING LLC
JENNIFER GARZA
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 8 of 10
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
90 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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